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[Sophos Advisory] Sophos Central Wireless - Issues registering AP/APX to Sophos Central

Hi Everyone,

Sophos is investigating reports of Sophos Central users unable to register their AP/APX devices. The error "AP did not connect to cloud within the timeout" is displayed.

Our team is actively working to resolve this issue. Please see the following article for more information:

Advisory: Sophos Central Wireless - Issues registering AP/APX to Sophos Central

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FloSupport over 5 years ago

[Update - 8/18/2019 3pm EDT]
This issue is being actively investigated by Sophos Engineering. We expect to have another update by 5pm EDT today.

Florentino
Director, Global Community & Digital Support
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FloSupport over 5 years ago in reply to FloSupport

[Update - 8/18/2019 8pm EDT]
The update was released, and we are seeing intermittent success with APs registering into Central. Development is continuing to investigate and will work on this issue with high priority.

We will have an update on this issue as soon as more information is available.

Florentino
Director, Global Community & Digital Support
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Jasmin over 5 years ago in reply to FloSupport

[Update - 8/15/2019 10am EDT]

The issue has been resolved as of now. Please contact Sophos Support if there is any further issue.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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Jasmin over 5 years ago in reply to FloSupport

[Update - 8/15/2019 10am EDT]

The issue has been resolved as of now. Please contact Sophos Support if there is any further issue.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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