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[Sophos Advisory] Central Partner and Enterprise Dashboard - Some Partner and Enterprise customers are unable to add newly created customers/sub-estates into Global Policies

Jaydeep

Hi Community,

An issue has been identified where Partner and Enterprise Admins are not able to add new customers (or subestates) into either their current or new Global Policies.

This article has been published to provide more information and will be updated accordingly.



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  • [Update]

    August 21st 

    We can now confirm that after an update on August 17th, the root cause has been resolved, and any current Global Policies that trigger this error can be resolved, by

    1. Remove and re-add all customers from any Global Policy in question, then re-push to your subestate/customers.
    2. If you continue to get this error after re-adding customers (this error message is generic, and may not be related to this particular issue), please raise a Technical Support case with us to help investigate further.

    For more information, please visit:https://community.sophos.com/kb/en-us/134514

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

Reply

  • [Update]

    August 21st 

    We can now confirm that after an update on August 17th, the root cause has been resolved, and any current Global Policies that trigger this error can be resolved, by

    1. Remove and re-add all customers from any Global Policy in question, then re-push to your subestate/customers.
    2. If you continue to get this error after re-adding customers (this error message is generic, and may not be related to this particular issue), please raise a Technical Support case with us to help investigate further.

    For more information, please visit:https://community.sophos.com/kb/en-us/134514

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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