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Error during installation of SSVM

Phillip Oyekanmi

19-07-31 22:31:37,161 [INFO][36984][ControllerProgress.__updateState]: State of '***Vhost Name**' changed to 'No additional IP addresses given for GVM migration'
2019-07-31 22:31:37,224 [INFO][36984][ControllerProgress.__updateState]: State of '***Vhost Name**' changed to 'Waiting for TLS certificates to be provisioned.'
2019-07-31 22:41:40,572 [ERROR][36984][SvmInstallIterator.exception]: Failed to configure SSVM
File "C:\Build\modules\controller\execute.py", line 138, in onEsxiHostUpdater
File "C:\Build\modules\controller\execute.py", line 259, in configureSVM
File "C:\Build\modules\controller\svm.py", line 229, in wait_for_central_generated_certificates
File "C:\Build\modules\controller\svm.py", line 67, in _runCommand
ConfigurationFailedException: Configuration of Security VM failed.

 

 

 

 

Reading through the logs and monitoring the installation. Error ocurred when "while waiting for TLS Certificate to be provisioned"



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  • 0 in reply to Shweta

    Hi Shewta, 

     

    I might have done that in this past with no tangible result from sophos support. 

     

    The VLAN you are using to install the SVM have internet access? Yes, i could ping google and sophos domain.
    2) Also as test, if you put a Windows machine on that same VLAN, can it reach central.sophos.com?Yes i have two windows machine communicating to sophos central on that vlan. 

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