Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 11 subscribers
  • Views 1398 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Version 9.9.0 Multiple Mac Clients broken

I T1

We've had multiple mac clients updated to version 9.9.0. This results in Sophos services not running anymore, even after reboot. A full uninstall and reinstall is required. Incredibly sloppy update. Another reason I am moving away from Sophos.



This thread was automatically locked due to age.
Parents
  • 0

    Hi  

    Can you please let me know which services are not running? Also can you please confirm if the kernel extensions are allowed (If it is a new install)? 

    • After installing Sophos Anti-Virus go to Security & Privacy in the Apple System Preferences window.
    • Near the bottom of the window, it will list the blocked Kernel Extensions (kexts) by Sophos. Click Allow.
    • Once authorized, all future Sophos kernel extensions are allowed, even after uninstallation. This step is not needed again on a reinstall.

    If you have already raised a support case for investigation on this, please PM me the case number. 

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Yashraj S

    I also have OSX running on multiple workstations, if you could provide any more information that would be great.  

    Respectfully, 

     

    Badrobot

     

Reply Children
No Data
Unfiltered HTML