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[Sophos Notification] Advisory: Central Admin - Some customers have reported performance issues within the 'People' and 'Devices' sections

Hi all,

Sophos is currently investigating reports from some customers experiencing slow performance within the 'People/Users' and 'Devices/Computers' sections of the Sophos Central Dashboard.

Reported performance issues are experienced when certain actions, such as searching and opening users/devices, are taking ~5 to 10 seconds or more for some customers within the following sections:

Main Overview pages:
- People = https://cloud.sophos.com/manage/bulk-users
- Devices = https://cloud.sophos.com/manage/bulk-computers
This will also include the People/Device/Computer pages that also reside within other Sophos Central Product sections, such as Endpoint/Server/Encryption/etc.

This advisory article has been published and will be updated when more information is available.

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FloSupport over 5 years ago

Update - May 24th 2019
An update to help address this issue is currently expected to be implemented next week. We will update this article when this is completed, or if the release schedule changes.

Florentino
Director, Global Community & Digital Support
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FloSupport over 5 years ago in reply to FloSupport

Update - May 30th 2019
There has been an update in the release schedule of this fix. The update to help address this issue is now currently expected to be implemented next week (the week of June 3rd). We will update this article when this is completed, or if the release schedule changes.

Florentino
Director, Global Community & Digital Support
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FloSupport over 5 years ago in reply to FloSupport

Update - June 4th 2019
An update to Central has been completed which helps to address the excessive delays seen within the People and Devices sections.

Florentino
Director, Global Community & Digital Support
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Yashraj S over 5 years ago in reply to FloSupport

Update - June 5th 2019

The issue has now been resolved. Upcoming updates on June 15th and July 27th will improve initial page loading for People/Devices for customers with large amounts of users/devices and will bring further performance improvements respectively. We will update this article when this is completed, or if the release schedule changes.

Thanks,

Yashraj Singha
Manager | Global Community Support
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