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Missing firewall heartbeat

Jelle

We had 3 WAN interfaces (Port E1, E4 and E5) on our XG210 HA. Firewall(s) are managed trough Sophos Central. After changing to a new single WAN connection on Port A1 and disabling the old WAN interfaces we receive alerts about missing heartbeats. The source is not a computer but the firewalls name is reported as source. So I guess its the heartbeat from the firewall to Sophos Central. What can I do? WAN connectivity is perfect and I can't find any related setting.



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  • +1

    I removed the firewall from Sophos Central and unregistered. After re-registering and adding the firewall back to Sophos Central the alerts don't come back. Issue resolved. Maybe it was related to the new IP address?

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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  • +1

    I removed the firewall from Sophos Central and unregistered. After re-registering and adding the firewall back to Sophos Central the alerts don't come back. Issue resolved. Maybe it was related to the new IP address?

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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