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[Sophos Notification] Resolved Advisory: Sophos Central - MFA option disabled after login change and Central AD-Sync

FloSupport

Hi Community,

Sophos is investigating an issue between Central Admin AD sync utility and MFA enabled Central Administrators (eg. Read only, Helpdesk, Admin, or Super Admin).

Some customers are reporting that after changes are made to a Central Login that has Central Multi-Factor Authentication (MFA) enabled (either a change within Central itself, or change within Active Directory) - the MFA requirement for login is being incorrectly disabled. When this happens, users will only be asked for their Central Login.

  • This article has been published to provide more information.


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    [Update - May 22] An update to Central has been released to fix this issue.
  • 0 in reply to FloSupport

    [Update - July 24] The original root cause was fixed on May 22nd release. Since June 13th, we have received some reports of this issue continuing to happen with different customers. This has been identified as a different root issue that is currently being investigated to determine root cause. Development need additional data from customers who experience this behavior to help in determining root cause for this behavior.

    Regards,

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