Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 10 subscribers
  • Views 5956 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

every time i need to enter recovery key to login window

Atul Raj

Hi,

 

We are using Sophos central disk encryption on Lenovo v510 laptop, and after rebooting window i need to fill recovery key for login window. bit locker do not accept my password it accept only numerical. 

What to do for this problem.



This thread was automatically locked due to age.
Parents
  • 0

    Hi

    These are the common reasons for BitLocker requesting a recovery key at startup are:

    • User forgets the TPM PIN (when PIN + PIN authentication is enabled).
    • Moving the BitLocker-protected drive into a new computer.
    • Turning off, disabling, or clearing the TPM.
    • Updating the BIOS.
    • Updating critical early boot components that cause system integrity validation to fail (TPM).
    • Updating option ROM.
    • Installing a new motherboard with a new TPM.

    Other potential root causes are described in the following MS TechNet Article:  Bitlocker Tip of the Day

    Can you please confirm if any of the above reasons explain why a recovery key is being requested?

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Hi

    These are the common reasons for BitLocker requesting a recovery key at startup are:

    • User forgets the TPM PIN (when PIN + PIN authentication is enabled).
    • Moving the BitLocker-protected drive into a new computer.
    • Turning off, disabling, or clearing the TPM.
    • Updating the BIOS.
    • Updating critical early boot components that cause system integrity validation to fail (TPM).
    • Updating option ROM.
    • Installing a new motherboard with a new TPM.

    Other potential root causes are described in the following MS TechNet Article:  Bitlocker Tip of the Day

    Can you please confirm if any of the above reasons explain why a recovery key is being requested?

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Children
No Data
Unfiltered HTML
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?

Unfiltered HTML