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how to tell which sophos central a endpoint is connected to ?

Simon Wilks

sorry thought i asked this yesterday by cant see...

 

I Have many customers with endpoints in their sophos central.

I have a computer with sophos on it, i is the whrong one for that customer so i need to remove it.

I need to find whuck sophos central is is in so i can disable tamper

 

any pointers pls?



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    Hello  ,

    You can disable tamper protection using this method if you cannot locate the device, and then re-install Sophos with an installer downloaded from the correct Sophos Central account.

    Otherwise there is C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\customeridentifier.txt that may help identify which Central account the device is in. The content of the file is not an explicit name, so you will need Support's help in tracking the account name down.

     

    Thanks,

Reply
  • 0

    Hello  ,

    You can disable tamper protection using this method if you cannot locate the device, and then re-install Sophos with an installer downloaded from the correct Sophos Central account.

    Otherwise there is C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\customeridentifier.txt that may help identify which Central account the device is in. The content of the file is not an explicit name, so you will need Support's help in tracking the account name down.

     

    Thanks,

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