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Discussions [Sophos Notification] Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update

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[Sophos Notification] Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update

Gowtham Mani over 6 years ago

Hi Everyone,

After installing the following Microsoft Windows updates Sophos has received reports of computers failing to boot:

https://support.microsoft.com/en-gb/help/4493467/windows-8-1-update-kb4493467 (Security-only update)
https://support.microsoft.com/en-gb/help/4493446 (Monthly Rollup)
https://support.microsoft.com/en-gb/help/4493448 (Security-only update)
https://support.microsoft.com/en-gb/help/4493472/windows-7-update-kb4493472 (Monthly Rollup)
https://support.microsoft.com/en-us/help/4493458 (Security-only update)
https://support.microsoft.com/en-us/help/4493471/windows-server-2008-update-kb4493471 (Monthly Rollup)
https://support.microsoft.com/en-gb/help/4493450 (Security-only update)
https://support.microsoft.com/en-gb/help/4493451/windows-server-2012-update-kb4493451 (Monthly Rollup)

The issue is currently being investigated. For more updates and workaround, please follow the below KBA.

Following the Microsoft Windows 09th April update computers fail/hang on boot

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Gowtham Mani over 6 years ago

Hi Everyone,

Our team will be rolling out the fix to customers starting 25th April 2019 and this will take place over a two to three week period. If there are any cases where the update has to be manually applied, we will contact those customers directly. The KBA (Overview section) is updated with the Fix release information. Please follow the KBA for more updates.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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Gowtham Mani over 6 years ago

Hi Everyone,

Our team will be rolling out the fix to customers starting 25th April 2019 and this will take place over a two to three week period. If there are any cases where the update has to be manually applied, we will contact those customers directly. The KBA (Overview section) is updated with the Fix release information. Please follow the KBA for more updates.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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