[Latest KB's] Sophos Central Windows Endpoint: Sophos Central Windows Endpoint: Deploying using Microsoft Intune

I've followed the steps outlined in the article, and I am able to deploy Sophos Central to devices by way of InTune.

But, the install is not reported or detected successfully.  Subsequently, InTune attempts to download and install Sophos regularly.  Additionally, I'm not able to apply the app to my Windows AutoPilot devices, because the install is reported as failing, so that entire process fails as a result.

Are there some more specifics we need to look at with the detection portion, or in the response codes?

Hi BrianBagley 

When it is failing, what is a specific error it is showing? Anything under event logs? 

I don't recall anything specific, I'll push the app again to see what happens.

I'm starting to wonder if it has to do with 32/64 bit settings and the detection item setting for 32bit on 64bit.  

I was going to try setting the app as just 64 bit, and leave the 32bit app on 64bit OS off.

Hi BrianBagley 

The article goes over the process in which you can specify the architecture of the machine. Please find this section attached below:

Under the header "Creating the Win32 app within Intune" check step 10:

10. Enter the operating system architectures you wish to deploy to, e.g. 64-bit and 32-bit and minimum operating system, then click OK.

Well, this has been weird.  I've spent the last couple of days tweaking the App Config settings in InTune to try and push the install again, but it never wanted to push to my test device. 

Finally, I downloaded a fresh SophosSetup.exe, converted it with the InTuneWinUtil app, then uploaded it to Intune using the existing App Config.  

This time it pushed to the device, and reported a successful install.

So, maybe there was an error with the installer I downloaded about a month ago?

Do the current installers still expire after a period of time?

Hello BrianBagley 

Thanks for your update! Installers do expire in a way since the SophosSetup.exe file may be updated on some level after some time. It is recommended that if you are encountering any installation issues it would be best to start with downloading a new SophosSetup installer file to use for your deployment.

Have been troubleshooting this with Microsoft Intune support team for 3 weeks now and still getting nowhere with them as they don't even understand how their own Intune management extension agent detection rules work

Sophos article path and file they specify doesn’t work with Intune, once updated to the below Intune detects the file successfully, don’t know why probably bug as Microsoft Intune team are still investigating

Path: C:\Program Files (x86)\Sophos\AutoUpdate

File: SophosUpdate.exe

Sophos article path and file they specify doesn’t work with Intune, once updated to the below Intune detects the file successfully, don’t know why probably bug as Microsoft Intune team are still investigating

Path: C:\Program Files (x86)\Sophos\AutoUpdate

File: SophosUpdate.exe

Hi Brendan Main 

Thank you for the information on this.

Please let us know the solution of the issue once it has been investigated by Microsoft Intune team, so it can be useful to other users.

Ours is now working fine just as specified in the article, using the Sophos UI.exe for the file exists detection.  Just ran AutoPilot process on a system, and Sophos is there.  I'll probably have to update the installer in another week or so, seems like they expire after a month, rather than three months as they did in the past.

Hi BrianBagley 

Glad to know that your issue has been resolved.

The installer gets refreshed for around 1 month because of implementing a new feature and also for security reasons.