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Device Encryption: Recovery key for volume is missing in windows

Edward Moolman

Hello Everyone

 

I was wondering if anyone has come across the issue whereby i have notification in the Sophos Admin Console that the Recovery key for volume key XXXXXX is missing. I have checked and found that this has been discussed on MAC but i have yet to find a solution for Windows.

 

Your assistance would be greatly appreciated.



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  • 0

    Hi  

    I believe the client was not BitLocker-encrypted prior to adding to central. Can you please share us the client computer OS details.

    Also, can you unassign and assign Device encryption for the client once and let us know if you are still facing the same issue? Please refer the following KBA for more details.

    Sophos Central: How to assign and unassign Endpoint software to computers

  • 0 in reply to Gowtham Mani

    Hi Gowtham Mani

     

    Machine OS is Windows 10 Pro

    The machine was successfully Encrypted when rolled out. BitLocker was enabled on the machine and Sophos Endpoint Security was installed. The machine was then added to the Encryption Policy, after a restart the machine started the encryption. 

    The machine is encrypted and has been for the past year so that is not an issue, its about the fact that the Recovery key for volume is missing in windows.

    I have trying your suggestion on un-assigning and assigning Device encryption for the client once and found that the issue still occurs. 

     

Reply
  • 0 in reply to Gowtham Mani

    Hi Gowtham Mani

     

    Machine OS is Windows 10 Pro

    The machine was successfully Encrypted when rolled out. BitLocker was enabled on the machine and Sophos Endpoint Security was installed. The machine was then added to the Encryption Policy, after a restart the machine started the encryption. 

    The machine is encrypted and has been for the past year so that is not an issue, its about the fact that the Recovery key for volume is missing in windows.

    I have trying your suggestion on un-assigning and assigning Device encryption for the client once and found that the issue still occurs. 

     

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