Hey Community,
It has come to our attention that some of the custom Global Policy templates within the Partner and Enterprise Dashboards may have been reset to the default template. The global templates in question that were inadvertently reset were NOT pushed out, so your endpoints and servers continue to be governed by the last policies applied prior to Saturday March 2nd 2019.
In order to eliminate the risk of inadvertently pushing a new global policy while we resolve this issue, we have hidden access to global templates within our dashboard. Our Partners who co-brand their Central experience will also note this hides Co-branding configuration.
Since the global template assigned to customers/sub-estates have been locked from modifications, if a change is required in the interim of this being re-enabled, please contact Sophos Technical Support. We will help to get you interim access to work in this section, which will allow you to temporarily unassign any sub-estates/customers from a Global template. This will unlock the base policies within the Sophos Central Admin and allow you to make temporary edits.
Please Note: While you have access to this feature in the interim of the issue being resolved, it is important to not push any changes during this time so your customer/sub-estate accounts retain the policy settings you established before the reset.
For more information and the latest updates regarding this issue, please visit this KB article.
Regards,
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