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recover tamper protection on Azure VMs

JerzyT

hi,

Anyone has a KB for recovering tamper protection from an Azure VMs please?

 

Regards,

JT



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  • 0

    Out of interest, do you not have the password for some reason?

    Is there a reason you can't disable TP from Central?

    Is the password here:
    https://cloud.sophos.com/manage/server/reports/deleted-devices/create

    can you use sedcli.exe to take out the need for MCS/UI not functioning?

    Regards,

    Jak

  • 0 in reply to jak

    Hi Jak,

    Thanks for response.

    What we are facing here is servers disconnected from dashboard which makes the Tamper Protection Policy useless. At the same time Sophos components aren't properly installed and I am unable to use the password. This is different from deleted device situation. We see this from time to time across all customers and resolve it by booting into safe mode. In this case I am looking at an Azure server and cannot seem to find the KB for this I once saw some time ago (or perhaps this was in an email from support). I more or less know what to do however wanted to check with official documentation.

    Can you expand on the sedcli.exe please? Can I use the tamper protection password via cmd?

    Regards,

    JT

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  • 0 in reply to jak

    Hi Jak,

    Thanks for response.

    What we are facing here is servers disconnected from dashboard which makes the Tamper Protection Policy useless. At the same time Sophos components aren't properly installed and I am unable to use the password. This is different from deleted device situation. We see this from time to time across all customers and resolve it by booting into safe mode. In this case I am looking at an Azure server and cannot seem to find the KB for this I once saw some time ago (or perhaps this was in an email from support). I more or less know what to do however wanted to check with official documentation.

    Can you expand on the sedcli.exe please? Can I use the tamper protection password via cmd?

    Regards,

    JT

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