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Not started: Sophos EDR Agent

Hello All,

I have Sophos new EDR service in our environment but recently I've seen a handful of workstations with the Sophos EDR agent not started. Usually I know that I can start any service by doing a MMC and using the Snap-in of "Services" to remotely turn any service on. However I am not able to locate this specific service for "Sophos EDR agent". So I'm here reaching out to anyone having this same issue and if you can assist on how to turn Sophos EDR agent back on, I would appreciate the help!



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  • I've not seen that service either.

    At the endpoint, does Endpoint Self Help show it on the services page? 

    Does:
    C:\Program Files\Sophos\Endpoint Self Help\Configuration\ESHConfig.json
    reference it in anyway?

    Regards,

    Jak

Reply
  • I've not seen that service either.

    At the endpoint, does Endpoint Self Help show it on the services page? 

    Does:
    C:\Program Files\Sophos\Endpoint Self Help\Configuration\ESHConfig.json
    reference it in anyway?

    Regards,

    Jak

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