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PatchFeedProcessor(None - 0)

Sandeep Sangu

Hello Everyone,

We are seeing a lot of error events which is generating a huge noise.

LogName - Application

Source - PatchFeedProcessor

EventID - 0

Description - Patches have not been successfully updated in the last three days

Gone through various articles and one among them was https://community.sophos.com/products/endpoint-security-control/f/sophos-enterprise-console/98886/error-0-patches-have-not-been-successfully-updated-in-the-last-three-days

Where in I saw to review the comments or recommendations from  stating to view the C:\ProgramData\Sophos\Patch\Logs for more information.

Reviewed the logs and I see nothing suspicious. Below is the short log for reference

========

2018-12-05 09:48:01 | PID 23396 | TID 1 | ID: 3016 | Severity: info | Sophos Patch Data Loader will exit now because it is scheduled to process the feed later.-- Evidence --
-- Evidence At Publish --
The feed will be processed after 12/5/2018 11:48:00 AM:

2018-12-05 09:48:01 | PID 23396 | TID 1 | ID: 3002 | Severity: info | Finished Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 10:48:02 | PID 23464 | TID 1 | ID: 3001 | Severity: info | Begin Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 10:48:02 | PID 23464 | TID 1 | ID: 3016 | Severity: info | Sophos Patch Data Loader will exit now because it is scheduled to process the feed later.-- Evidence --
-- Evidence At Publish --
The feed will be processed after 12/5/2018 11:48:00 AM:

2018-12-05 10:48:02 | PID 23464 | TID 1 | ID: 3002 | Severity: info | Finished Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 11:48:01 | PID 23116 | TID 1 | ID: 3001 | Severity: info | Begin Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 11:50:29 | PID 23116 | TID 1 | ID: 3002 | Severity: info | Finished Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 12:48:02 | PID 10160 | TID 1 | ID: 3001 | Severity: info | Begin Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 12:48:02 | PID 10160 | TID 1 | ID: 3016 | Severity: info | Sophos Patch Data Loader will exit now because it is scheduled to process the feed later.-- Evidence --
-- Evidence At Publish --
The feed will be processed after 12/5/2018 5:48:00 PM:

2018-12-05 12:48:02 | PID 10160 | TID 1 | ID: 3002 | Severity: info | Finished Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 13:48:03 | PID 23812 | TID 1 | ID: 3001 | Severity: info | Begin Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 13:48:03 | PID 23812 | TID 1 | ID: 3016 | Severity: info | Sophos Patch Data Loader will exit now because it is scheduled to process the feed later.-- Evidence --
-- Evidence At Publish --
The feed will be processed after 12/5/2018 5:48:00 PM:

2018-12-05 13:48:03 | PID 23812 | TID 1 | ID: 3002 | Severity: info | Finished Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 14:48:03 | PID 14424 | TID 1 | ID: 3001 | Severity: info | Begin Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 14:48:04 | PID 14424 | TID 1 | ID: 3016 | Severity: info | Sophos Patch Data Loader will exit now because it is scheduled to process the feed later.-- Evidence --
-- Evidence At Publish --
The feed will be processed after 12/5/2018 5:48:00 PM:

2018-12-05 14:48:04 | PID 14424 | TID 1 | ID: 3002 | Severity: info | Finished Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 15:48:02 | PID 12152 | TID 1 | ID: 3001 | Severity: info | Begin Sophos Patch Data Loader processing.-- Evidence --

2018-12-05 15:48:03 | PID 12152 | TID 1 | ID: 3016 | Severity: info | Sophos Patch Data Loader will exit now because it is scheduled to process the feed later.-- Evidence --
-- Evidence At Publish --
The feed will be processed after 12/5/2018 5:48:00 PM:

2018-12-05 15:48:03 | PID 12152 | TID 1 | ID: 3002 | Severity: info | Finished Sophos Patch Data Loader processing.-- Evidence --

 

========

Within short time frame Sophos Patch Data loader Processing, exits because it is scheduled to process the feed later and the time frame stating it will process after some time.

I don't see a big difference in the time gap. As per the logs, nothing looks suspicious or a user action is required is what I assume.

Please review and let me know whether we can ignore the events ((PatchFeedProcessor(None - 0))) generated as informational.

As per  no user action is required in the thread mentioned above.

Looking forward to seeing a response. Thank You in advance

Regards,

Sandeep Sangu



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