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Installation errors attempting to install Sophos on servers

glenn forsdick

Hi 

 

I am having an issue installing the sophos agent on our servers - pre checks pass - contacting sophos passes - but then I get an error "cannot download" 

 

Logs show the error is: "A fatal error occurred while creating an SSL client credential. The internal error state is 10013." which would imply the actual download requires an encryption protocol our servers do not support - can you advise what protocols are required (only those that are PCI compliant please) 

 



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  • 0

    What OS are you seeing the issue on?

    Also, can you export:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL

    And I would also suggest it might be worth going into the Event log:
    Applications and Services Log
    Microsoft
    Windows
    CAPI2
    Enable the Operational log then re-attempt the install.

    The event log entries there should be useful.

    Regards,
    Jak

Reply
  • 0

    What OS are you seeing the issue on?

    Also, can you export:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL

    And I would also suggest it might be worth going into the Event log:
    Applications and Services Log
    Microsoft
    Windows
    CAPI2
    Enable the Operational log then re-attempt the install.

    The event log entries there should be useful.

    Regards,
    Jak

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