Sophos Central Admin down?

Hi DaHoff,

yes, totally down. They were planned maintenance window by  https://centralstatus.sophos.com/#!/ but now we are at least 2 hours after the planned restoration of availability and still nothing.

Regards

alda

Any idea how much longer?

Hello Hans,

I found it about an hour ago, so far I have not been able to contact anyone from sophos support yet.

Regards

alda

Hi All,

We apologies sincerely for this inconvenience. The scheduled downtime was supposed to be over as per the status page. I have confirmed that it is working fine from my end. However I have called for an immediate investigation into this. Kindly bear with us while we check and update you on the same.

Hello Adithyan,

I do not believe that it works for you, I have caught many times your support for lies!

Regards

alda

Hi Alda,

I certainly apologize for such bad experience, However I have tried my best to be truthful here. We are certainly working on this issue and will get back to you once we have an update.

P.S: No Photoshop involved, This is IST time BTW :)

HI,

I have these same issue too. i've tried to login with chrome,ff,ie ...

Hello all,

by Paul Digby:

Sophos have now updated their Central Status page here. 2 services are now showing disrupted.

 https://centralstatus.sophos.com/#!/

Regards

alda

Not working for me in the Dev Tools it shows:

Something wrong with the API https://dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com/api/users/current I suspect.

What region are people seeing issues with?  I have eu-west and that doesn't work for me.

Update, just created a new trial using the US region and that seems to have the same issue:



Regards,
Jak

Same here: getting a 400 (bad request) from us-east-2

Hello Adithyan,

so what data center are you connected? It seems that all of us who do not work are connected to Ireland. 

So I caught you for lie too, it did not take long, did you ?!

Regards

alda

Hello Adithyan,

so what data center are you connected? It seems that all of us who do not work are connected to Ireland. 

So I caught you for lie too, it did not take long, did you ?!

Regards

alda

I am very sorry that you think that way. However Kindly be assured that this issue is currently being investigated and we shall keep the status page updated on the same as well.

Can we try to keep things civil here? We can see there's an issue. It's entirely possible it is affecting some of us, but not all globally. Fair?

45 minutes ago (20:45) I opened a support case and at 21:17 I receives the following reply from the BeNeLux region office:

"Thank you for that update. I can see we are having issues at the moment and i am investigating this with my team. We will update you when we have any more information on this. "

I also did a ping of my host. (22:10)

Result of the ping:

C:\WINDOWS\system32>ping central.sophos.com

Pinging central.sophos.com [34.254.148.30] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 34.254.148.30:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

So, not much luck just yet so we have to be a little bit more patient.....

Hi All,

Thank you for your kind time and patience. This downtime is being addressed actively and we have just published a KBA to keep everyone informed about the same. Kindly please bear with us while we work on the issue and also keep the KBA updated: 

community.sophos.com/.../133009