AD Connect for multiple Domains

Hi Felix Sky,

Which documentation are you referring to ? Could you please provide the link so that we can review it and update it accordingly ?

As for steps,  please look at this document and let us know if any clarification is required:
Sophos Central Admin AD Sync Utility filters
Note: AD Sync Utility supports multiple domains; as a result it's important to remember that you may need to setup filters on each domain.

To set up the filters, please have a look at these steps 

Regards,

Hello. Thanks for responding. The documentation you linked is the same documentation I am referring to.

Let me try to explain again

1. We have our domain that is being synced to Sophos using the AD Sync utility on a server in our domain

2. We merged with another company and they have their own domain. We have trusts between the domains

3. Both companies use the same Sophos Central account

4. We do not want to set up another sync on one of their servers because we have duplicate users in both domains and that may cause issues during the sync

5. We were told that we can use filters in the current utility to import\sync users from the other domain

6. I've looked at the documentation and I don't see anything that would help me with syncing users from the other domain using the sync utility on our end.

Thank you !

Hello. Thanks for responding. The documentation you linked is the same documentation I am referring to.

Let me try to explain again

1. We have our domain that is being synced to Sophos using the AD Sync utility on a server in our domain

2. We merged with another company and they have their own domain. We have trusts between the domains

3. Both companies use the same Sophos Central account

4. We do not want to set up another sync on one of their servers because we have duplicate users in both domains and that may cause issues during the sync

5. We were told that we can use filters in the current utility to import\sync users from the other domain

6. I've looked at the documentation and I don't see anything that would help me with syncing users from the other domain using the sync utility on our end.

Thank you !

Hi Felix Sky,

The available filters for LDAP are the ones listed in the documentation.  We do not provide custom queries, however you can construct your own  and give them a try by using the sync and preview option: (scroll until you see the "Note" section)  How does the AD Sync tool match AD users to Central users already created

If your concern with multiple users is related to licensing, please keep in mind that a user with no devices associated will not use any licenses of any type. Otherwise, you should not experience any other issues when using AD Sync on both domains (I still recommend that you use the preview feature so you know what to expect ). 

Regards,

This is ridiculous. Just ridiculous. I am getting the same template answer here as I am from one of your colleagues that I posted on Spiceworks. And your tech support is taking 3 days to respond to my ticket. Definitely going to speak with our account manager.

I do not understand how our domain can talk to the other domain using the sync utility installed on our domain.

Your documentation and responses do not answer my question. I am not asking you create queries or anything else. I am trying to understand how our sync utility will be able to access the other domain. None of the documentation or videos or anything else explain that to me.

Hi Felix Sky,

I am sorry for any confusion and delays.
Can I please get the ticket number so that we can review it and get somebody to contact you and clarify things?  

Regards,

Hi Felix Sky,

We have found your ticket (via the other forum) and have escalated it for assistance as soon as possible.

Please accept our apologies for any inconveniences this may have caused.  

Regards,