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Sophos Central Email - AD Sync Issues

RyanE

Hello,

I was previously using Sophos Central for Endpoint so I had all of our users already listed under People in Sophos Central. We've added Sophos Email today, so I ran an AD sync from my server that shows it completed successfully, both from the program and in the portal. However of our 18 users under People, only 3 of them were added to the Mailboxes section. 

Anyone have any idea why? I can provide more information if needed.

Thanks!

Ryan



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  • +1

    Ok, so I'm not sure if this was the correct way to do it but this worked for me.

    It appears the issue is that the users already existed in Sophos Central and there were only changes to three accounts since my last sync. What I did to force the sync is to delete all users from the People Section in Sophos Central. Once I did this, I synced again and all users were readded and the mail users were then added to the Mailbox section.

    Hope this helps anyone that has a similar issue.

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