Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cant disable sophos client.

I installed Sophos on a computer. After some time, the user of the computer leaft the company, so without unistalling the client I removed the user and the computer from Sophos Central. The procedure was to format the computer and do a clean install when necessary, but another co-worker started using the computer. I needed to install a PUA so it was necessary to disable temper protection. The problem is that user and computer do not exist anymore on Central, since I removed them. Nevertless the antivirus still working and receiving updates, but I can´t disable temper protection and  I can´t unistall. Formatting the machine is not an option by now. How can I add again the user/machine to the sophos central or unistall the client ? 



This thread was automatically locked due to age.
Parents Reply
  • If you can't disable tamper protection without physcially being at the machine to boot into safe mode to uninstall, then you can't reinstall it to get it to show back up.

    I know that if you uninstall and reinstall it'll show in Central, but if tamper protection is enabled, it's not showing in Central to get the password, then you have to physically be at the machine to follow the steps.

Children