L'installation de Sum.msi a échoué avec le code d'erreur 1603 lors de la mise à niveau de la version SEC 5.5.0 vers la version 5.5.1

Question

Bonjour J'ai des soucis lors de la mise &agrave; niveau de Sophos console de la version 5.5.0 &agrave; la version 5.5.1. 
 Pourriez-vous m'aider , s'il vous pla&icirc;t &agrave; trouver un solution &agrave; mon probl&egrave;me? Merci d'avance! 
 Voici ce que me donnent les Logs: 
 Started Setup.exe, located at: C:\sec_551\ServerInstaller 14/08/2018 15:32:00, INFO : Verifying files in folder 14/08/2018 15:32:00, INFO : Target folder verification completed successfully 14/08/2018 15:32:00, INFO : Initialized COM in the main thread 14/08/2018 15:32:00, INFO : The Winsock 2.2 dll was found okay. 14/08/2018 15:32:00, INFO : --------System Information------------ 14/08/2018 15:32:00, INFO : Computer Name: SERVER-SOPHOS 14/08/2018 15:32:00, INFO : Operating System: 6.2.0 14/08/2018 15:32:00, INFO : Service Pack: 0 14/08/2018 15:32:00, INFO : System Type: 64 bit Operating System 14/08/2018 15:32:00, INFO : Locale: fr 14/08/2018 15:32:00, INFO : Logged-on User: SNBK\administrateur 14/08/2018 15:32:00, INFO : Domain: SNBK 14/08/2018 15:32:00, INFO : -------------------------------------- 14/08/2018 15:32:00, INFO : Detected MSI version: 5.0.9600 14/08/2018 15:32:00, INFO : Activate state: Idle 14/08/2018 15:32:00, INFO : Obtaining SQL instances on local machine... 14/08/2018 15:32:00, INFO : Computer is joined to domain: SNBK 14/08/2018 15:32:00, INFO : Found MSI: \Console64.msi version: 5.5.1 14/08/2018 15:32:00, INFO : Found installed component: {F588BA9B-A6FD-4D5A-9978-52925367AF0A} version: 5.5.1 14/08/2018 15:32:00, INFO : Found MSI: \Server64.msi version: 5.5.1 14/08/2018 15:32:00, INFO : Found installed component: {AA43D7FA-D526-48D6-9F3B-11ABF0F74FC2} version: 5.5.1 14/08/2018 15:32:01, INFO : Found MSI: \Database64.msi version: 5.5.1 14/08/2018 15:32:01, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.6.13 14/08/2018 15:32:01, INFO : Found MSI: SUM.msi version: 1.6.2.186 14/08/2018 15:32:01, INFO : SEC Server detected. 14/08/2018 15:32:01, INFO : SEC Database detected. 14/08/2018 15:32:01, INFO : SUM detected. 14/08/2018 15:32:01, INFO : Modify workflow 14/08/2018 15:32:01, INFO : Changed installation value: INSTALLDIR="F:\Program Files\Sophos" 14/08/2018 15:32:01, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1" 14/08/2018 15:32:01, INFO : Changed installation value: SERVER_PORT="80" 14/08/2018 15:32:01, INFO : Changed installation value: SERVER_USERNAME="SophosManagement" 14/08/2018 15:32:01, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="SNBK" 14/08/2018 15:32:01, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="" 14/08/2018 15:32:01, INFO : upn found: SophosManagement@SNBK.local 14/08/2018 15:32:01, INFO : Changed installation value: SERVER_UPN="SophosManagement@SNBK.local" 14/08/2018 15:32:01, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1" 14/08/2018 15:32:01, INFO : Changed installation value: SERVER_FEEDBACKUSERNAME="ZO2DU6J63H" 14/08/2018 15:32:01, INFO : Changed installation value: 14/08/2018 15:32:01, INFO : Checking for presence of database: SOPHOSENC52 on instance: (local)\SOPHOS... 14/08/2018 15:32:01, INFO : Finished retrieving instances - Timeout 14/08/2018 15:32:01, INFO : Obtaining remote SQL instances on network... 14/08/2018 15:32:01, INFO : Database: SOPHOSENC52 exists on instance: (local)\SOPHOS. 14/08/2018 15:32:01, INFO : Changed installation value: ENCDBVERSION="52" 14/08/2018 15:32:01, INFO : Entered Welcome page. 14/08/2018 15:32:02, INFO : Finished retrieving instances - Timeout 14/08/2018 15:32:03, INFO : Running System Property Check: User must be an administrator on this computer... 14/08/2018 15:32:03, INFO : System Property Check: User must be an administrator on this computer - PASSED 14/08/2018 15:32:03, INFO : Running System Property Check: All SEC components installed must be the same version... 14/08/2018 15:32:03, INFO : Found MSI: \Console64.msi version: 5.5.1 14/08/2018 15:32:03, INFO : Found installed component: {F588BA9B-A6FD-4D5A-9978-52925367AF0A} version: 5.5.1 14/08/2018 15:32:03, INFO : Found MSI: \Server64.msi version: 5.5.1 14/08/2018 15:32:03, INFO : Found installed component: {AA43D7FA-D526-48D6-9F3B-11ABF0F74FC2} version: 5.5.1 14/08/2018 15:32:03, INFO : Found MSI: \Database64.msi version: 5.5.1 14/08/2018 15:32:03, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.6.13 14/08/2018 15:32:03, INFO : Found MSI: SUM.msi version: 1.6.2.186 14/08/2018 15:32:03, INFO : System Property Check: All SEC components installed must be the same version - PASSED 14/08/2018 15:32:03, INFO : Entered Custom Setup page 14/08/2018 15:32:05, INFO : Selected CONSOLE installation 14/08/2018 15:32:05, INFO : Changed installation value: SERVER_COMPUTERNAME="SERVER-SOPHOS" 14/08/2018 15:32:05, INFO : Selected SERVER installation 14/08/2018 15:32:05, INFO : Selected DATABASE installation 14/08/2018 15:32:05, INFO : Running System Property Check: User must be an administrator on this computer... 14/08/2018 15:32:05, INFO : System Property Check: User must be an administrator on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: All SEC components installed must be the same version... 14/08/2018 15:32:05, INFO : Found MSI: \Console64.msi version: 5.5.1 14/08/2018 15:32:05, INFO : Found installed component: {F588BA9B-A6FD-4D5A-9978-52925367AF0A} version: 5.5.1 14/08/2018 15:32:05, INFO : Found MSI: \Server64.msi version: 5.5.1 14/08/2018 15:32:05, INFO : Found installed component: {AA43D7FA-D526-48D6-9F3B-11ABF0F74FC2} version: 5.5.1 14/08/2018 15:32:05, INFO : Found MSI: \Database64.msi version: 5.5.1 14/08/2018 15:32:05, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.6.13 14/08/2018 15:32:05, INFO : Found MSI: SUM.msi version: 1.6.2.186 14/08/2018 15:32:05, INFO : System Property Check: All SEC components installed must be the same version - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: User must be a DB administrator on this computer... 14/08/2018 15:32:05, INFO : Validating logged on user permissions... 14/08/2018 15:32:05, INFO : Logged on user has permissions to create a database 14/08/2018 15:32:05, INFO : System Property Check: User must be a DB administrator on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Support operating system version and service pack must be installed... 14/08/2018 15:32:05, INFO : Version: 6.2.0 SP: 0 Architecture: 2 Edition: 7 14/08/2018 15:32:05, INFO : OS version 6.2 Service pack installed 14/08/2018 15:32:05, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Encryption must be not installed... 14/08/2018 15:32:05, INFO : System Property Check: Encryption must be not installed - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Computer browser service should be running... 14/08/2018 15:32:05, INFO : Initializing the service: Browser 14/08/2018 15:32:05, INFO : System Property Check: Computer browser service should be running - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: System account must be able to impersonate other accounts... 14/08/2018 15:32:05, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Machine name should not exceed 15 characters... 14/08/2018 15:32:05, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly... 14/08/2018 15:32:05, WARNING : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - FAILED 14/08/2018 15:32:05, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)... 14/08/2018 15:32:05, INFO : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Computer should have more than 4GB RAM... 14/08/2018 15:32:05, INFO : System Property Check: Computer should have more than 4GB RAM - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Operating system should support more than 5000 clients... 14/08/2018 15:32:05, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer... 14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A} 14/08/2018 15:32:05, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1 14/08/2018 15:32:05, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1 14/08/2018 15:32:05, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer... 14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE} 14/08/2018 15:32:05, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer... 14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5} 14/08/2018 15:32:05, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Simple file sharing must be disabled... 14/08/2018 15:32:05, INFO : System Property Check: Simple file sharing must be disabled - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer... 14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE} 14/08/2018 15:32:05, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer... 14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578} 14/08/2018 15:32:05, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer... 14/08/2018 15:32:05, INFO : No version of NAC detected 14/08/2018 15:32:05, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Enterprise Console must not be running... 14/08/2018 15:32:05, INFO : EnterpriseConsole.exe not found in the list of processes running 14/08/2018 15:32:05, INFO : System Property Check: Sophos Enterprise Console must not be running - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Enterprise Manager must not be running... 14/08/2018 15:32:05, INFO : EnterpriseManager.exe not found in the list of processes running 14/08/2018 15:32:05, INFO : System Property Check: Sophos Enterprise Manager must not be running - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Control Center must not be running... 14/08/2018 15:32:05, INFO : SbeConsole.exe not found in the list of processes running 14/08/2018 15:32:05, INFO : System Property Check: Sophos Control Center must not be running - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: This computer should have at least 8GB free disk space on the primary drive... 14/08/2018 15:32:05, INFO : Enough space: 34477.000000 Mb 14/08/2018 15:32:05, INFO : System Property Check: This computer should have at least 8GB free disk space on the primary drive - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: SEC should not be installed on a Domain Controller... 14/08/2018 15:32:05, INFO : The computer is not a Domain Controller 14/08/2018 15:32:05, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED 14/08/2018 15:32:05, INFO : Running System Property Check: Logged on user must have rights to query the accounts used by the existing installation... 14/08/2018 15:32:06, INFO : System Property Check: Logged on user must have rights to query the accounts used by the existing installation - PASSED 14/08/2018 15:32:06, INFO : Running System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported... 14/08/2018 15:32:06, INFO : Validating whether logged on user can access the selected sql instance... 14/08/2018 15:32:06, INFO : Connection to database succeeded 14/08/2018 15:32:06, INFO : Validating selected SQL instance version... 14/08/2018 15:32:06, INFO : The version of the sql instance selected is valid 14/08/2018 15:32:06, INFO : System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported - PASSED 14/08/2018 15:32:06, INFO : Running System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine... 14/08/2018 15:32:06, INFO : The server uses a local SQL database 14/08/2018 15:32:06, INFO : System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine - PASSED 14/08/2018 15:32:06, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1... 14/08/2018 15:32:06, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED 14/08/2018 15:32:06, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory... 14/08/2018 15:32:06, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED 14/08/2018 15:32:06, INFO : Running System Property Check: Endpoints with old RMS cannot handle SHA2 therefore they will not be able to communicate with management console... 14/08/2018 15:32:06, INFO : Checking MAC endpoints... 14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS; 14/08/2018 15:32:06, INFO : Executing query... 14/08/2018 15:32:06, INFO : Checking UNIX endpoints... 14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS; 14/08/2018 15:32:06, INFO : Executing query... 14/08/2018 15:32:06, INFO : Checking VSHIELD endpoints... 14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS; 14/08/2018 15:32:06, INFO : Executing query... 14/08/2018 15:32:06, INFO : Checking LINUX endpoints... 14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS; 14/08/2018 15:32:06, INFO : Executing query... 14/08/2018 15:32:06, INFO : System Property Check: Endpoints with old RMS cannot handle SHA2 therefore they will not be able to communicate with management console - PASSED 14/08/2018 15:32:06, INFO : Entered PreChecks page. 14/08/2018 15:32:08, INFO : Entered Database page. 14/08/2018 15:32:25, INFO : Validating password... 14/08/2018 15:32:25, INFO : Log on succeeded with the credentials SNBK\SophosManagement 14/08/2018 15:32:25, INFO : Validating whether logged on user can access the selected sql instance... 14/08/2018 15:32:25, INFO : Connection to database succeeded 14/08/2018 15:32:25, INFO : Validating selected SQL instance version... 14/08/2018 15:32:25, INFO : The version of the sql instance selected is valid 14/08/2018 15:32:25, INFO : Checking whether instance is clustered... 14/08/2018 15:32:25, INFO : SOPHOS is not a cluster 14/08/2018 15:32:25, INFO : Validating logged on user permissions... 14/08/2018 15:32:25, INFO : Logged on user has permissions to create a database 14/08/2018 15:32:25, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="SNBK" 14/08/2018 15:32:25, INFO : Changed installation value: SERVER_USERNAME="SophosManagement" 14/08/2018 15:32:25, INFO : Changed installation value: SERVER_UPN="SophosManagement@SNBK.local" 14/08/2018 15:32:25, INFO : Changed installation value: SERVER_USERNAMEPASSWORD="********" 14/08/2018 15:32:25, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;" 14/08/2018 15:32:25, INFO : Entered Port page. 14/08/2018 15:32:26, INFO : Register url for the port 80 succeeded 14/08/2018 15:32:26, INFO : Remove url registration for the port 80 succeeded 14/08/2018 15:32:26, INFO : Changed installation value: SERVER_PORT="80" 14/08/2018 15:32:26, INFO : Entered Ready to Modify page. 14/08/2018 15:32:27, INFO : Entered Progress page. 14/08/2018 15:32:27, INFO : Added copy SmAgentAPI.dll to the list of commands 14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Database64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosManagement" DATABASE_USERNAMEDOMAIN="SNBK" INSTALLDIR="F:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" ENCDBVERSION="52" REINSTALLMODE=vomus REINSTALL=ALL 14/08/2018 15:32:27, INFO : Added Database installation to the list of commands 14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Server64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;" SERVER_USERNAME="SophosManagement" SERVER_USERNAMEDOMAIN="SNBK" SERVER_UPN="SophosManagement@SNBK.local" SERVER_USERNAMEPASSWORD="********" SERVER_PORT="80" SERVER_FEEDBACKENABLED="1" SERVER_FEEDBACKUSERNAME="ZO2DU6J63H" INSTALLDIR="F:\Program Files\Sophos" INSTALLDIR32="F:\Program Files\Sophos" SUM_INSTALLDIR="F:\Program Files\Sophos\Update Manager" BASE64_ENCODED_PASSWORDS="1" ADDLOCAL="Core" REBOOT="ReallySuppress" BACKUPDIR="C:\Users\administrateur.SNBK\Desktop" REINSTALLMODE=vomus REINSTALL=ALL 14/08/2018 15:32:27, INFO : Added Management Server installation to the list of commands 14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: TARGETDIR="F:\Program Files\Sophos\Enterprise Console\SUMInstaller" RMSCFGSRC="F:\Program Files\Sophos\Enterprise Console" ACTION=ADMIN 14/08/2018 15:32:27, INFO : Processing SUMInstaller folder share command 14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Console64.msi with the commands: SERVER_UPN="SophosManagement@SNBK.local" SERVER_PORT="80" SERVER_COMPUTERNAME="SERVER-SOPHOS" INSTALLDIR="F:\Program Files\Sophos" INSTALLDIR32="F:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" 14/08/2018 15:32:27, INFO : Added Management Console installation to the list of commands 14/08/2018 15:32:27, INFO : Start state: Idle 14/08/2018 15:32:27, INFO : Deactivate state: Idle 14/08/2018 15:32:27, INFO : Activate state: Installing 14/08/2018 15:32:27, INFO : Verifying files in folder 14/08/2018 15:32:27, INFO : Target folder verification completed successfully 14/08/2018 15:32:27, WARNING : Could not copy SmAgentAPI.dll from C:\sec_551\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll to C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll, copyFile return 5 - 14/08/2018 15:32:27, INFO : Verifying files in folder 14/08/2018 15:32:27, INFO : Target folder verification completed successfully 14/08/2018 15:32:27, INFO : About to install Database64.msi 14/08/2018 15:32:36, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI 14/08/2018 15:32:36, INFO : Ended installing Database64.msi 14/08/2018 15:32:38, INFO : Installation of Database succeeded 14/08/2018 15:32:38, INFO : Verifying files in folder 14/08/2018 15:32:40, INFO : Target folder verification completed successfully 14/08/2018 15:32:40, INFO : About to install Server64.msi 14/08/2018 15:41:23, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI 14/08/2018 15:41:23, INFO : Ended installing Server64.msi 14/08/2018 15:41:25, INFO : Installation of Management Server succeeded 14/08/2018 15:41:25, INFO : Verifying files in folder 14/08/2018 15:41:26, INFO : Target folder verification completed successfully 14/08/2018 15:41:26, INFO : About to install Sum.msi 14/08/2018 15:41:46, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI 14/08/2018 15:41:46, INFO : Deactivate state: Installing 14/08/2018 15:41:46, INFO : Activate state: Failing 14/08/2018 15:41:47, INFO : Installation of Sum.msi failed with error code: 1603 14/08/2018 15:41:47, INFO : Ended installing Sum.msi 14/08/2018 15:41:49, INFO : Installation failed with error code: 1603 14/08/2018 15:41:49, INFO : Deactivate state: Failing 14/08/2018 15:41:49, INFO : Activate state: Failed 14/08/2018 15:41:49, INFO : Entered Installation failed page. 14/08/2018 15:46:47, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer 14/08/2018 15:46:48, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer

OKSNBK · Answer

Mon probl&egrave;me vient de l'autoprotection du r&eacute;pertoire d'installation par l'antivirus Sophos. Elle ne doit pas &ecirc;tre confondue avec l'activit&eacute; ou l'inactivit&eacute; de l'antivirus. 
 Cette d&eacute;fense consiste en une &eacute;l&eacute;vation de droits en &eacute;criture que tu autorises lors de l'installation. Je crois qu'elle a &eacute;t&eacute; mise en place pour justement &eacute;viter une alt&eacute;ration du contenu par un virus (au sens large du terme). Essayer de s'approprier du droit en &eacute;criture via la fen&ecirc;tre "propri&eacute;t&eacute;s" du r&eacute;pertoire ne servira &agrave; rien. 
 Pour enl&eacute;ver cette &eacute;l&eacute;vation de droits, aller - dans "Propri&eacute;t&eacute;" de: SUMInstallSet( c'est son nom de partage que j'ai choisi) - Puis dans l'onglet de s&eacute;curit&eacute;: "Param&egrave;tres de s&eacute;curit&eacute; avanc&eacute;es" - En haut, &agrave; droite de "PROPRITAIRE" cliquer sur "Modifier" pour s'en approprier par un compte administrateur - Puis encore, retour dans "Propri&eacute;t&eacute;"--> dans l'onglet de s&eacute;curit&eacute;--> "Nom de groupe ou d'utilisateurs", - en bas &agrave; droite, cliquer sur "Modifier" pour autauriser le droit en &eacute;criture et de modification. Maint&eacute;nant vous &ecirc;tes pr&egrave;s pour la mise &agrave; niveau de Sophos console de la version 5.5.0 &agrave; la version 5.5.1. Merci &agrave; tous.