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L'installation de Sum.msi a échoué avec le code d'erreur 1603 lors de la mise à niveau de la version SEC 5.5.0 vers la version 5.5.1

Bonjour
J'ai des soucis lors de la mise à niveau de Sophos console de la version 5.5.0 à la version 5.5.1.

Pourriez-vous m'aider , s'il vous plaît à trouver un solution à mon problème?
Merci d'avance!


Voici ce que me donnent les Logs:

Started Setup.exe, located at: C:\sec_551\ServerInstaller
14/08/2018 15:32:00, INFO : Verifying files in folder
14/08/2018 15:32:00, INFO : Target folder verification completed successfully
14/08/2018 15:32:00, INFO : Initialized COM in the main thread
14/08/2018 15:32:00, INFO : The Winsock 2.2 dll was found okay.
14/08/2018 15:32:00, INFO : --------System Information------------
14/08/2018 15:32:00, INFO : Computer Name: SERVER-SOPHOS
14/08/2018 15:32:00, INFO : Operating System: 6.2.0
14/08/2018 15:32:00, INFO : Service Pack: 0
14/08/2018 15:32:00, INFO : System Type: 64 bit Operating System
14/08/2018 15:32:00, INFO : Locale: fr
14/08/2018 15:32:00, INFO : Logged-on User: SNBK\administrateur
14/08/2018 15:32:00, INFO : Domain: SNBK
14/08/2018 15:32:00, INFO : --------------------------------------
14/08/2018 15:32:00, INFO : Detected MSI version: 5.0.9600
14/08/2018 15:32:00, INFO : Activate state: Idle
14/08/2018 15:32:00, INFO : Obtaining SQL instances on local machine...
14/08/2018 15:32:00, INFO : Computer is joined to domain: SNBK
14/08/2018 15:32:00, INFO : Found MSI: \Console64.msi version: 5.5.1
14/08/2018 15:32:00, INFO : Found installed component: {F588BA9B-A6FD-4D5A-9978-52925367AF0A} version: 5.5.1
14/08/2018 15:32:00, INFO : Found MSI: \Server64.msi version: 5.5.1
14/08/2018 15:32:00, INFO : Found installed component: {AA43D7FA-D526-48D6-9F3B-11ABF0F74FC2} version: 5.5.1
14/08/2018 15:32:01, INFO : Found MSI: \Database64.msi version: 5.5.1
14/08/2018 15:32:01, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.6.13
14/08/2018 15:32:01, INFO : Found MSI: SUM.msi version: 1.6.2.186
14/08/2018 15:32:01, INFO : SEC Server detected.
14/08/2018 15:32:01, INFO : SEC Database detected.
14/08/2018 15:32:01, INFO : SUM detected.
14/08/2018 15:32:01, INFO : Modify workflow
14/08/2018 15:32:01, INFO : Changed installation value: INSTALLDIR="F:\Program Files\Sophos"
14/08/2018 15:32:01, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
14/08/2018 15:32:01, INFO : Changed installation value: SERVER_PORT="80"
14/08/2018 15:32:01, INFO : Changed installation value: SERVER_USERNAME="SophosManagement"
14/08/2018 15:32:01, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="SNBK"
14/08/2018 15:32:01, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING=""
14/08/2018 15:32:01, INFO : upn found: SophosManagement@SNBK.local
14/08/2018 15:32:01, INFO : Changed installation value: SERVER_UPN="SophosManagement@SNBK.local"
14/08/2018 15:32:01, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
14/08/2018 15:32:01, INFO : Changed installation value: SERVER_FEEDBACKUSERNAME="ZO2DU6J63H"
14/08/2018 15:32:01, INFO : Changed installation value:
14/08/2018 15:32:01, INFO : Checking for presence of database: SOPHOSENC52 on instance: (local)\SOPHOS...
14/08/2018 15:32:01, INFO : Finished retrieving instances - Timeout
14/08/2018 15:32:01, INFO : Obtaining remote SQL instances on network...
14/08/2018 15:32:01, INFO : Database: SOPHOSENC52 exists on instance: (local)\SOPHOS.
14/08/2018 15:32:01, INFO : Changed installation value: ENCDBVERSION="52"
14/08/2018 15:32:01, INFO : Entered Welcome page.
14/08/2018 15:32:02, INFO : Finished retrieving instances - Timeout
14/08/2018 15:32:03, INFO : Running System Property Check: User must be an administrator on this computer...
14/08/2018 15:32:03, INFO : System Property Check: User must be an administrator on this computer - PASSED
14/08/2018 15:32:03, INFO : Running System Property Check: All SEC components installed must be the same version...
14/08/2018 15:32:03, INFO : Found MSI: \Console64.msi version: 5.5.1
14/08/2018 15:32:03, INFO : Found installed component: {F588BA9B-A6FD-4D5A-9978-52925367AF0A} version: 5.5.1
14/08/2018 15:32:03, INFO : Found MSI: \Server64.msi version: 5.5.1
14/08/2018 15:32:03, INFO : Found installed component: {AA43D7FA-D526-48D6-9F3B-11ABF0F74FC2} version: 5.5.1
14/08/2018 15:32:03, INFO : Found MSI: \Database64.msi version: 5.5.1
14/08/2018 15:32:03, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.6.13
14/08/2018 15:32:03, INFO : Found MSI: SUM.msi version: 1.6.2.186
14/08/2018 15:32:03, INFO : System Property Check: All SEC components installed must be the same version - PASSED
14/08/2018 15:32:03, INFO : Entered Custom Setup page
14/08/2018 15:32:05, INFO : Selected CONSOLE installation
14/08/2018 15:32:05, INFO : Changed installation value: SERVER_COMPUTERNAME="SERVER-SOPHOS"
14/08/2018 15:32:05, INFO : Selected SERVER installation
14/08/2018 15:32:05, INFO : Selected DATABASE installation
14/08/2018 15:32:05, INFO : Running System Property Check: User must be an administrator on this computer...
14/08/2018 15:32:05, INFO : System Property Check: User must be an administrator on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: All SEC components installed must be the same version...
14/08/2018 15:32:05, INFO : Found MSI: \Console64.msi version: 5.5.1
14/08/2018 15:32:05, INFO : Found installed component: {F588BA9B-A6FD-4D5A-9978-52925367AF0A} version: 5.5.1
14/08/2018 15:32:05, INFO : Found MSI: \Server64.msi version: 5.5.1
14/08/2018 15:32:05, INFO : Found installed component: {AA43D7FA-D526-48D6-9F3B-11ABF0F74FC2} version: 5.5.1
14/08/2018 15:32:05, INFO : Found MSI: \Database64.msi version: 5.5.1
14/08/2018 15:32:05, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.6.13
14/08/2018 15:32:05, INFO : Found MSI: SUM.msi version: 1.6.2.186
14/08/2018 15:32:05, INFO : System Property Check: All SEC components installed must be the same version - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: User must be a DB administrator on this computer...
14/08/2018 15:32:05, INFO : Validating logged on user permissions...
14/08/2018 15:32:05, INFO : Logged on user has permissions to create a database
14/08/2018 15:32:05, INFO : System Property Check: User must be a DB administrator on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Support operating system version and service pack must be installed...
14/08/2018 15:32:05, INFO : Version: 6.2.0 SP: 0 Architecture: 2 Edition: 7
14/08/2018 15:32:05, INFO : OS version 6.2 Service pack installed
14/08/2018 15:32:05, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Encryption must be not installed...
14/08/2018 15:32:05, INFO : System Property Check: Encryption must be not installed - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Computer browser service should be running...
14/08/2018 15:32:05, INFO : Initializing the service: Browser
14/08/2018 15:32:05, INFO : System Property Check: Computer browser service should be running - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: System account must be able to impersonate other accounts...
14/08/2018 15:32:05, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Machine name should not exceed 15 characters...
14/08/2018 15:32:05, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
14/08/2018 15:32:05, WARNING : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - FAILED
14/08/2018 15:32:05, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)...
14/08/2018 15:32:05, INFO : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Computer should have more than 4GB RAM...
14/08/2018 15:32:05, INFO : System Property Check: Computer should have more than 4GB RAM - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Operating system should support more than 5000 clients...
14/08/2018 15:32:05, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
14/08/2018 15:32:05, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
14/08/2018 15:32:05, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
14/08/2018 15:32:05, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
14/08/2018 15:32:05, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
14/08/2018 15:32:05, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Simple file sharing must be disabled...
14/08/2018 15:32:05, INFO : System Property Check: Simple file sharing must be disabled - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
14/08/2018 15:32:05, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer...
14/08/2018 15:32:05, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}
14/08/2018 15:32:05, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer...
14/08/2018 15:32:05, INFO : No version of NAC detected
14/08/2018 15:32:05, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Enterprise Console must not be running...
14/08/2018 15:32:05, INFO : EnterpriseConsole.exe not found in the list of processes running
14/08/2018 15:32:05, INFO : System Property Check: Sophos Enterprise Console must not be running - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Enterprise Manager must not be running...
14/08/2018 15:32:05, INFO : EnterpriseManager.exe not found in the list of processes running
14/08/2018 15:32:05, INFO : System Property Check: Sophos Enterprise Manager must not be running - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Sophos Control Center must not be running...
14/08/2018 15:32:05, INFO : SbeConsole.exe not found in the list of processes running
14/08/2018 15:32:05, INFO : System Property Check: Sophos Control Center must not be running - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: This computer should have at least 8GB free disk space on the primary drive...
14/08/2018 15:32:05, INFO : Enough space: 34477.000000 Mb
14/08/2018 15:32:05, INFO : System Property Check: This computer should have at least 8GB free disk space on the primary drive - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
14/08/2018 15:32:05, INFO : The computer is not a Domain Controller
14/08/2018 15:32:05, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED
14/08/2018 15:32:05, INFO : Running System Property Check: Logged on user must have rights to query the accounts used by the existing installation...
14/08/2018 15:32:06, INFO : System Property Check: Logged on user must have rights to query the accounts used by the existing installation - PASSED
14/08/2018 15:32:06, INFO : Running System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported...
14/08/2018 15:32:06, INFO : Validating whether logged on user can access the selected sql instance...
14/08/2018 15:32:06, INFO : Connection to database succeeded
14/08/2018 15:32:06, INFO : Validating selected SQL instance version...
14/08/2018 15:32:06, INFO : The version of the sql instance selected is valid
14/08/2018 15:32:06, INFO : System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported - PASSED
14/08/2018 15:32:06, INFO : Running System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine...
14/08/2018 15:32:06, INFO : The server uses a local SQL database
14/08/2018 15:32:06, INFO : System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine - PASSED
14/08/2018 15:32:06, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1...
14/08/2018 15:32:06, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED
14/08/2018 15:32:06, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory...
14/08/2018 15:32:06, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED
14/08/2018 15:32:06, INFO : Running System Property Check: Endpoints with old RMS cannot handle SHA2 therefore they will not be able to communicate with management console...
14/08/2018 15:32:06, INFO : Checking MAC endpoints...
14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;
14/08/2018 15:32:06, INFO : Executing query...
14/08/2018 15:32:06, INFO : Checking UNIX endpoints...
14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;
14/08/2018 15:32:06, INFO : Executing query...
14/08/2018 15:32:06, INFO : Checking VSHIELD endpoints...
14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;
14/08/2018 15:32:06, INFO : Executing query...
14/08/2018 15:32:06, INFO : Checking LINUX endpoints...
14/08/2018 15:32:06, INFO : Connecting to existing Sophos database: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;
14/08/2018 15:32:06, INFO : Executing query...
14/08/2018 15:32:06, INFO : System Property Check: Endpoints with old RMS cannot handle SHA2 therefore they will not be able to communicate with management console - PASSED
14/08/2018 15:32:06, INFO : Entered PreChecks page.
14/08/2018 15:32:08, INFO : Entered Database page.
14/08/2018 15:32:25, INFO : Validating password...
14/08/2018 15:32:25, INFO : Log on succeeded with the credentials SNBK\SophosManagement
14/08/2018 15:32:25, INFO : Validating whether logged on user can access the selected sql instance...
14/08/2018 15:32:25, INFO : Connection to database succeeded
14/08/2018 15:32:25, INFO : Validating selected SQL instance version...
14/08/2018 15:32:25, INFO : The version of the sql instance selected is valid
14/08/2018 15:32:25, INFO : Checking whether instance is clustered...
14/08/2018 15:32:25, INFO : SOPHOS is not a cluster
14/08/2018 15:32:25, INFO : Validating logged on user permissions...
14/08/2018 15:32:25, INFO : Logged on user has permissions to create a database
14/08/2018 15:32:25, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="SNBK"
14/08/2018 15:32:25, INFO : Changed installation value: SERVER_USERNAME="SophosManagement"
14/08/2018 15:32:25, INFO : Changed installation value: SERVER_UPN="SophosManagement@SNBK.local"
14/08/2018 15:32:25, INFO : Changed installation value: SERVER_USERNAMEPASSWORD="********"
14/08/2018 15:32:25, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;"
14/08/2018 15:32:25, INFO : Entered Port page.
14/08/2018 15:32:26, INFO : Register url for the port 80 succeeded
14/08/2018 15:32:26, INFO : Remove url registration for the port 80 succeeded
14/08/2018 15:32:26, INFO : Changed installation value: SERVER_PORT="80"
14/08/2018 15:32:26, INFO : Entered Ready to Modify page.
14/08/2018 15:32:27, INFO : Entered Progress page.
14/08/2018 15:32:27, INFO : Added copy SmAgentAPI.dll to the list of commands
14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Database64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosManagement" DATABASE_USERNAMEDOMAIN="SNBK" INSTALLDIR="F:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress" ENCDBVERSION="52" REINSTALLMODE=vomus REINSTALL=ALL
14/08/2018 15:32:27, INFO : Added Database installation to the list of commands
14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Server64.msi with the commands: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING="Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS551;Data Source=(local)\SOPHOS;" SERVER_USERNAME="SophosManagement" SERVER_USERNAMEDOMAIN="SNBK" SERVER_UPN="SophosManagement@SNBK.local" SERVER_USERNAMEPASSWORD="********" SERVER_PORT="80" SERVER_FEEDBACKENABLED="1" SERVER_FEEDBACKUSERNAME="ZO2DU6J63H" INSTALLDIR="F:\Program Files\Sophos" INSTALLDIR32="F:\Program Files\Sophos" SUM_INSTALLDIR="F:\Program Files\Sophos\Update Manager" BASE64_ENCODED_PASSWORDS="1" ADDLOCAL="Core" REBOOT="ReallySuppress" BACKUPDIR="C:\Users\administrateur.SNBK\Desktop" REINSTALLMODE=vomus REINSTALL=ALL
14/08/2018 15:32:27, INFO : Added Management Server installation to the list of commands
14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Sum.msi with the commands: TARGETDIR="F:\Program Files\Sophos\Enterprise Console\SUMInstaller" RMSCFGSRC="F:\Program Files\Sophos\Enterprise Console" ACTION=ADMIN
14/08/2018 15:32:27, INFO : Processing SUMInstaller folder share command
14/08/2018 15:32:27, INFO : Processing C:\sec_551\ServerInstaller\Console64.msi with the commands: SERVER_UPN="SophosManagement@SNBK.local" SERVER_PORT="80" SERVER_COMPUTERNAME="SERVER-SOPHOS" INSTALLDIR="F:\Program Files\Sophos" INSTALLDIR32="F:\Program Files\Sophos" ADDLOCAL="Core" REBOOT="ReallySuppress"
14/08/2018 15:32:27, INFO : Added Management Console installation to the list of commands
14/08/2018 15:32:27, INFO : Start state: Idle
14/08/2018 15:32:27, INFO : Deactivate state: Idle
14/08/2018 15:32:27, INFO : Activate state: Installing
14/08/2018 15:32:27, INFO : Verifying files in folder
14/08/2018 15:32:27, INFO : Target folder verification completed successfully
14/08/2018 15:32:27, WARNING : Could not copy SmAgentAPI.dll from C:\sec_551\ServerInstaller\pre-reqs\SmAgent\SmAgentAPI.dll to C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\auth\secLDAP\SmAgentAPI.dll, copyFile return 5 -
14/08/2018 15:32:27, INFO : Verifying files in folder
14/08/2018 15:32:27, INFO : Target folder verification completed successfully
14/08/2018 15:32:27, INFO : About to install Database64.msi
14/08/2018 15:32:36, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
14/08/2018 15:32:36, INFO : Ended installing Database64.msi
14/08/2018 15:32:38, INFO : Installation of Database succeeded
14/08/2018 15:32:38, INFO : Verifying files in folder
14/08/2018 15:32:40, INFO : Target folder verification completed successfully
14/08/2018 15:32:40, INFO : About to install Server64.msi
14/08/2018 15:41:23, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI
14/08/2018 15:41:23, INFO : Ended installing Server64.msi
14/08/2018 15:41:25, INFO : Installation of Management Server succeeded
14/08/2018 15:41:25, INFO : Verifying files in folder
14/08/2018 15:41:26, INFO : Target folder verification completed successfully
14/08/2018 15:41:26, INFO : About to install Sum.msi
14/08/2018 15:41:46, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI
14/08/2018 15:41:46, INFO : Deactivate state: Installing
14/08/2018 15:41:46, INFO : Activate state: Failing
14/08/2018 15:41:47, INFO : Installation of Sum.msi failed with error code: 1603
14/08/2018 15:41:47, INFO : Ended installing Sum.msi
14/08/2018 15:41:49, INFO : Installation failed with error code: 1603
14/08/2018 15:41:49, INFO : Deactivate state: Failing
14/08/2018 15:41:49, INFO : Activate state: Failed
14/08/2018 15:41:49, INFO : Entered Installation failed page.
14/08/2018 15:46:47, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
14/08/2018 15:46:48, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer



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Parents
  • Mon problème vient de l'autoprotection du répertoire d'installation par l'antivirus Sophos.
    Elle ne doit pas être confondue avec l'activité ou l'inactivité de l'antivirus.

    Cette défense consiste en une élévation de droits en écriture que tu autorises lors de l'installation.
    Je crois qu'elle a été mise en place pour justement éviter une altération du contenu par un virus (au sens large du terme). Essayer de s'approprier du droit en écriture via la fenêtre "propriétés" du répertoire ne servira à rien.

    Pour enléver cette élévation de droits, aller
    - dans "Propriété" de: SUMInstallSet( c'est son nom de partage que j'ai choisi)
    - Puis dans l'onglet de sécurité: "Paramètres de sécurité avancées"
    - En haut, à droite de "PROPRITAIRE" cliquer sur "Modifier" pour s'en approprier par un compte administrateur
    - Puis encore, retour dans "Propriété"--> dans l'onglet de sécurité--> "Nom de groupe ou d'utilisateurs",
    - en bas à droite, cliquer sur "Modifier" pour autauriser le droit en écriture et de modification.
    Mainténant vous êtes près pour la mise à niveau de Sophos console de la version 5.5.0 à la version 5.5.1.
    Merci à tous.

Reply
  • Mon problème vient de l'autoprotection du répertoire d'installation par l'antivirus Sophos.
    Elle ne doit pas être confondue avec l'activité ou l'inactivité de l'antivirus.

    Cette défense consiste en une élévation de droits en écriture que tu autorises lors de l'installation.
    Je crois qu'elle a été mise en place pour justement éviter une altération du contenu par un virus (au sens large du terme). Essayer de s'approprier du droit en écriture via la fenêtre "propriétés" du répertoire ne servira à rien.

    Pour enléver cette élévation de droits, aller
    - dans "Propriété" de: SUMInstallSet( c'est son nom de partage que j'ai choisi)
    - Puis dans l'onglet de sécurité: "Paramètres de sécurité avancées"
    - En haut, à droite de "PROPRITAIRE" cliquer sur "Modifier" pour s'en approprier par un compte administrateur
    - Puis encore, retour dans "Propriété"--> dans l'onglet de sécurité--> "Nom de groupe ou d'utilisateurs",
    - en bas à droite, cliquer sur "Modifier" pour autauriser le droit en écriture et de modification.
    Mainténant vous êtes près pour la mise à niveau de Sophos console de la version 5.5.0 à la version 5.5.1.
    Merci à tous.

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