re-classifications of website categories

Hello yeowkm,

Please click here to request a re-categorization for a website 

For more information, please review the "Sophos indicates that a site is restricted/inappropriate" section of this article.  

Regards,

what about exemption of internal websites from being blocked 

i noticed that some users cannot access intranet website if web control is turn on 

Hi yeowkm,

If the issue affects some users only, I would recommend to check their web control policy, to see if there are any differences between them and the ones who can access the location.

You can also add exemptions as needed. Please see the steps here. 

What message are the users seeing, and what are they trying to access exactly? (An intranet site? download a file from the intranet? )

Let us know if you find any differences within the affected users' policies, and/or if the exemptions work. 

Regards,

Hi yeowkm,

If the issue affects some users only, I would recommend to check their web control policy, to see if there are any differences between them and the ones who can access the location.

You can also add exemptions as needed. Please see the steps here. 

What message are the users seeing, and what are they trying to access exactly? (An intranet site? download a file from the intranet? )

Let us know if you find any differences within the affected users' policies, and/or if the exemptions work. 

Regards,