[Sophos Notification] RESOLVED -Advisory: Central Enterprise Dashboard (EDB) - Some customers are unable to apply a license to a Subestate (individual license) or unable to convert to Master license.

Hi Community,

[Resolved]

An issue has been identified where some new Subestates created are not successfully syncing. This will prevent any license change attempts which includes applying a license key to an Individual EDB subestate or prevent Master license conversion (no error will be shown). This issue will not prevent the use of the Subestate or software within (which will remain on trial).

This article will be updated when new information becomes available

Regards,