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Re-registering a server

We had a server that was going to be powered off for a while, and in order to keep it from reporting as and issue in Sophos Cloud I deleted the system, with the assumption once it was powered back on it would report back to the cloud and all would be good. Well it appears that after powering the system back up it isn't updating in the cloud. Is there a way to re-register it with the cloud short of uninstalling and re-installing the software? Thanks

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0 jak over 6 years ago

If it has tamper protection enabled you will have to disable that first. As it has been deleted you might have to find the details here:

https://central.sophos.com/manage/server/reports/deleted-devices/create

I would just disable TP and then re-run SophosInstall.exe. You might be able to do something like the following:

https://community.sophos.com/kb/en-us/120560

to get it to re-register but that's a bit of fiddling around when running the installer over the top would be fine.

Regards,
Jak
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0 jak over 6 years ago

If it has tamper protection enabled you will have to disable that first. As it has been deleted you might have to find the details here:

https://central.sophos.com/manage/server/reports/deleted-devices/create

I would just disable TP and then re-run SophosInstall.exe. You might be able to do something like the following:

https://community.sophos.com/kb/en-us/120560

to get it to re-register but that's a bit of fiddling around when running the installer over the top would be fine.

Regards,
Jak
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