How to get rid of "Malware or potentially unwanted applications in quarantine" warning?

Hello Moinul,

Please see the steps I posted here, as well as PeterM's steps (right below my response) to properly address this alert. 

If the issue persists, please file a case with Support so that they can further investigate and assist you .

Regards,

You have updated the same steps which i know for Windows machine.

I want to know the same process for MAC OS.

Hello Moinul,

Per my previous response, the "normal" steps should take care of this alert. If after having followed those, you are still receiving the issue, it is recommended that you file a case with support for further investigation.

For your convenience, here are the steps from PeterM: (if this fails, we would recommend you file a case for further analysis). 

On one of the machines that is showing this message in the console, can you do the following (in this order):

1. Login to the machine and double click on the Sophos icon in the task bar, check the status of the machine (Green, amber, red), if you can provide a screenshot of the "Events" tab that would help.

2. In the console navigate to the same device and select the "Status" tab, scroll to the bottom of the page and check if their are any alerts. if there are then acknowledge them.

3. Reboot the endpoint

4. On the endpoint open Sophos again and click the "Scan" button.

When the scan is complete if the status of the machine is green then check the console to see if the message has gone. If the endpoint is still amber or red can you take another screenshot of the "Events" tab and let me see it too.

Once you have done all this, if it is still not fixed it sounds like something isn't working as designed so I would want to collect logs and investigate properly, but lets start with the above first.

Regards,