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Discussions One or more Sophos Services is missing or not running

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One or more Sophos Services is missing or not running

G33k over 6 years ago

Hello,

We've been noticing that Sophos Central console reports tremendous amount of "One or more Sophos services is missing or not running"

Is there a specific cause for the error? What's the guaranteed solution for this error?

It is caused on Mac OS 10.13, Windows 7, Windows 8/10.

We need a solution to this problem. We can't just call the email the user every now and then asking them to restart the PC. THIS IS RIDICULOUS!!!

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0 Nick Cuddemi over 6 years ago

There is another thread on this issue here

https://community.sophos.com/products/sophos-central/f/sophos-central/96303/some-sophos-services-are-not-running-missing

Most of the time, this is present when a service stopped running for a few seconds when Sophos did a check-in with the device.

It comes back up almost immediately.

If that isn't the case, you can use services.msc and log into the remote computer, restart the services manually.

Or if you have PowerShell access, you can use

Get-Service -ComputerName NameofComputer -DisplayName "Sophos*" | Where-Object {$_.status -eq "Stopped"} | Start-service

Hope this helps
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0 Nick Cuddemi over 6 years ago

There is another thread on this issue here

https://community.sophos.com/products/sophos-central/f/sophos-central/96303/some-sophos-services-are-not-running-missing

Most of the time, this is present when a service stopped running for a few seconds when Sophos did a check-in with the device.

It comes back up almost immediately.

If that isn't the case, you can use services.msc and log into the remote computer, restart the services manually.

Or if you have PowerShell access, you can use

Get-Service -ComputerName NameofComputer -DisplayName "Sophos*" | Where-Object {$_.status -eq "Stopped"} | Start-service

Hope this helps
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