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Sophos Endpoint on Mac, can't uninstall - no tamper protection password

Howard Globus

We set up Endpoint Protection on a Mac to test the download files.  The machine was removed from Sophos Central portal before the software was removed on the Mac.  Now when we run the uninstaller, being asked for Tamper Protection password, which we obviously don't have.

Mac OS High Sierra

Reviewed this article: community.sophos.com/.../computer-removed-with-tamper-protection-enabled-mac  

After running the command from Terminal, still being asked for Tamper Protection password.

Any workarounds?

Thank you.



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  • +1

    Hi Howard Globus,

    You can recover the tamper protection passwords of devices that you’ve recently deleted.

    You might need to do this so that you can uninstall Sophos software that is still on those devices.

    1. Go to Logs & Reports.
    2. Under Reports > Recover Tamper Protection passwords.
      You see a list of deleted devices.
    3. Find the device you want.
    4. In the Password(s) column, click View Details.
      This shows you the password (and previous passwords).

    After recovering the tamper protection password and disabling the Tamper protection, you may follow Sophos Anti-Virus for Mac: How to uninstall

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • +1

    Hi Howard Globus,

    You can recover the tamper protection passwords of devices that you’ve recently deleted.

    You might need to do this so that you can uninstall Sophos software that is still on those devices.

    1. Go to Logs & Reports.
    2. Under Reports > Recover Tamper Protection passwords.
      You see a list of deleted devices.
    3. Find the device you want.
    4. In the Password(s) column, click View Details.
      This shows you the password (and previous passwords).

    After recovering the tamper protection password and disabling the Tamper protection, you may follow Sophos Anti-Virus for Mac: How to uninstall

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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