IP Address change

Question

A customer has changed several of their servers IP addresses and now Sophos Central shows those servers in orange as not been seen for over 2 weeks. What is the easiest way to fix this in Sophos Central please? 
 Sophos Cloud is still installed on the servers and they can update but not properly.

StephenMcKay · Accepted Answer

Hi Terry, 
 Changing the IP address shouldn't cause any issues, it sounds like updates are working as expected. The only thing I can think is that communication to Central was setup to be allowed for the previous IP addresses and is now being blocked. 
 Regards, 
 Stephen