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Sophos popups when clicking Google search link

I've been getting nuisance phone calls from one particular number so I checked Google for a link to check the number report, when clicking the link two Sophos popups occurred, one telling me to alter my privacy settings and another stating a program had tried to load a new system extension.

As I had never seen these before I was concerned about what they were, any details would be most welcome.

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0 Barb@Sophos over 6 years ago

Hi nevets,

Are you using Mac High Sierra? If so, you probably need to enable the kernel extensions, as required by the new Apple's security mechanism.

Please have a look at our KB article for steps and additional information:
Advisory: Apple MacOS 10.13 High Sierra Support

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 nevets over 6 years ago in reply to Barb@Sophos

I appreciate the kind help and support Barb.

Yes, I am using Mac OS High Sierra.

The article you suggested shows:

quote

"Steps required after installation - Existing Installations

None"

Sophos has been installed for more the 12 months, so I am wondering what this situation is as no extensions for Sophos are shown in the extensions of the system preferences.
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0 Barb@Sophos over 6 years ago in reply to nevets

Hello nevets,

I missed the "Sophos Home" section on your first screenshot. Apologies about that.

This is the Sophos Support team for our business products. Sophos Home support is available at support.home.sophos.com. If you are a Sophos Home Premium customer, you have access to a dedicated Sophos Home support team via webform and chat - log onto Sophos Home and click on Support.

For your convenience, I am linking the Sophos Home article for the High Sierra extensions

If your issue persists, please follow the Sophos Home Support section in order to receive additional assistance / submit a ticket with Sophos Home.

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Barb@Sophos over 6 years ago in reply to nevets

Hello nevets,

I missed the "Sophos Home" section on your first screenshot. Apologies about that.

This is the Sophos Support team for our business products. Sophos Home support is available at support.home.sophos.com. If you are a Sophos Home Premium customer, you have access to a dedicated Sophos Home support team via webform and chat - log onto Sophos Home and click on Support.

For your convenience, I am linking the Sophos Home article for the High Sierra extensions

If your issue persists, please follow the Sophos Home Support section in order to receive additional assistance / submit a ticket with Sophos Home.

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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