we are currently in the process of upgrading our on-premise sophos endpoint version 10.8 to the sophos central cloud version 10.8.1.2.
As part of our deployment testing we are using the downloaded sophos 1.1.19.0 installer along with added local proxy server settings to be able to run a centralised upgrade of existing clients using a Quest Kace 1000 deployment server.
I have packaged the deployment using the online sophos guidelines and this was used yesterday to update two PC's one windows 7 x64 and another windows 10 x64. The deployment was successful on both devices, however the windows 10 x64 PC did not install the sophos autoupdate service successfully so it is therefore showing the service as missing.
I have access to the sophos central portal in order to disable tamper protection and have applied the fixes outlined in both the advandced and online self help guidelines, however these have proved fruitless as the service is missing. The installation on the windows 10 x64 PC is now unable to update the updated installation and just hangs, this is emulated on the sophos central cloud too when 'update now' is selected.
We therefore have an upgraded sophos installation on a windows 10 x64 device with no autoupdate facility. Can anyone identify why the installation was successful up to the point of then not installing the Sophos AutoUpdate service again? The cloud installer log shows the following..
2018-05-21T14:08:43.5066184Z INFO : Product is not installed
2018-05-21T14:08:43.5066184Z INFO : licensesContainFeature(FILE_ENCRYPTION): false
2018-05-21T14:08:43.5076180Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): true
2018-05-21T14:08:43.5076180Z INFO : System Property Check: SafeGuardEncryption - PASSED
2018-05-21T14:08:43.5086272Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2018-05-21T14:08:43.5130692Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2018-05-21T14:08:43.5335581Z INFO : Sending HTTP 'PUT' request to: prod/2018-05-21T14:08:43Z-2018-05-21T14:08:43Z-73cd350a-7d5b-51bb-8f61-da84aa7fdd7d.json
2018-05-21T14:08:43.5345663Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-05-21T14:08:43.5355716Z INFO : Discovered the system proxy http=prh-webproxy-vip:8081;https=prh-webproxy-vip:8081
2018-05-21T14:08:43.5360543Z INFO : Attempting to connect using proxy 'http=prh-webproxy-vip:8081;https=prh-webproxy-vip:8081' of type 'System'.
2018-05-21T14:08:43.5360543Z INFO : Set security protocol: 00000800
2018-05-21T14:08:43.5370555Z INFO : Opening connection to t1.sophosupd.com
2018-05-21T14:08:43.5370555Z INFO : Request content size: 1396
2018-05-21T14:08:43.5826308Z INFO : Sending request
2018-05-21T14:08:43.5832403Z INFO : Request sent
2018-05-21T14:08:43.6326779Z INFO : Sending request
2018-05-21T14:08:43.6333483Z INFO : Request sent
2018-05-21T14:08:43.6337960Z INFO : Response status code: 200
2018-05-21T14:08:43.6341618Z INFO : Response data size: 0
2018-05-21T14:08:43.6341618Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-05-21T14:08:43.6341618Z INFO : Telemetry Response:
2018-05-21T14:08:43.6351637Z INFO : User profile unloaded
2018-05-21T14:08:43.6425072Z INFO : Cleaning up extracted files
2018-05-21T14:08:43.6515160Z ERROR : Exception: Setup program failed with code: 1
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