I've been having an issue since the 26th or so of last month where several users are not receiving their daily quarantine report. It was working fine up until we started experiencing the problem found here https://community.sophos.com/kb/en-us/132012. There's no smooth way to compare the quarantine message list to the 365 message trace, but I've managed to get an idea of how many people this is impacting. This weekend out of the 58 users that received quarantined emails, only 35 were delivered. I confirmed that these emails are not hitting my 365 server at all. I've had an open support request with Sophos for over a week now and the only communication I get is the tech asking me if users received the report for that day and who didn't. With no way to export the quarantine report, my life is miserable manually going line for line with message trace. Does anyone have any suggestions?
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