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Unable to uninstall Sophos Cloud. Requires to restart everytime

Razak Yasin

Folks, need some insights & help here. I'm trying to uninstall sophos for multiple endpoints. 

I have tried to use C:\Program Files\Sophos\Sophos Endpoint Agent\uninstallcli.exe"  using powershell script to silent install "uninstallcli.exe" 

Everytime it runs, it get an error of "Sophos requires to restart" I have done several restart but with no luck it does not get to remove.

Really need some urgent help here! 

 

Would appreciate if there is any powershell script to uninstall sophos completely.



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  • 0

    Hi Razak Yasin,

    Can you try removing the below registry key on single client machine?

    HKLM\System\CurrentcontrolSet\Control\Session Manager [ PendingFileRenameOperations]

    Note: Create a backup of the registry key before deleting the PendingFileRenameOperations entry. 

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hi Goutham, 

     

    Thanks for the reply. However, I tried removing the reg & sophos proceeded to uninstalled. But, i see an error below on my script. The uninstallation stops at sophos UI. 

     

     

    Transcript started, output file is c:\Windows\Temp\ITTEST-PC-Uninstall_sophos_from_Windows.l
    og
    Service is Running, Starting Sophos uninstall
    Microsoft Windows [Version 10.0.16299.371]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\windows\system32>
    Microsoft Windows [Version 10.0.16299.371]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\windows\system32>
    Uninstalling component: Sophos UI
    ......Uninstallation failed.
    If you see this, the Exit didn't work...
    Transcript stopped, output file is C:\Windows\Temp\ITTEST-PC-Uninstall_sophos_from_Windows.l
    og

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