MFA - Emails not being sent

Hi Lance,

Can you please confirm if you are still facing the issue? It is an automated email verification request from Sophos Cloud (do-not-reply@central.sophos.com). Please make sure to check if you have received the email and if they are moved to spam or blocked by the filter.

Hi Lance,

Can you please confirm if you are still facing the issue? It is an automated email verification request from Sophos Cloud (do-not-reply@central.sophos.com). Please make sure to check if you have received the email and if they are moved to spam or blocked by the filter.

Hi Gowtham

No, I am stuck at this screen waiting for the emails:

My admins cant register because they cant get the initial security code.

I am watching my email gateway after click the button, and there is nothing coming in at all. 

This doesn't really help much, but I've not had an issue, both using the authenticator app or the emailed code and I log in every day.

I'm using the Ireland region eu-west in case that is significant.

Regards,

Jak

Hey Jak, 

Thanks - I'm on the US-West-2 region.  (The one that seems to have the most issues). 

I use Google Authenticator and its been fine, no issues there. 

But I need to be sure I have this method to get in, in case I don't have my phone. Also I cant register new admins, because getting a security code is a required step in the initial setup. 

Hi Gowtham,

Any furthe assistance your can provide here? Still no emails being by Sophos when requesting a security code. I am getting the other normal Sophos alerts, so no issues on our side here.

The support team seem to have no idea and sent me the PIN reset KB about 5 times now, despite me advising its got nothing to do with that.

Hi Lance,

Please send an email to " customercare@sophos.com " so that they can check if anything needs to sorted on our end.