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Application control blocking application...not listed in app list

I am revisiting a question brought up here, which was not fully answered.

https://community.sophos.com/products/sophos-central/f/sophos-central/96302/application-control-blocking-an-application-from-running-app-is-not-listed/349493

I have the same problem: we are running an application (Payroll Mate by Real Tax Solutions) for which updates are being blocked by our XG Firewall's application control. That application is not listed anywhere in the application control list. How can I allow this app to contact its update server?



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