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Running SDU remotely

Hi all,

Anyone aware if it is possible to collect SDU logs remotely without having to disturb users and remoting onto endpoints?

Sophos Support can't seem to do much [in my experience] without the SDU log files...

I'm trying to find a way where I can supply support the SDU log files at the point of logging the call....as opposed to support taking a day or so to ask you for the SDU logs.

Thanks.

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0 QC over 7 years ago

Hello Jay Parmar,

there's a How to article, it's for the on-premise managed SESC though. AFAIK the utility exists on the endpoint in %ProgramData%\Sophos\Sophos Anti-Virus\diagnose\. Of course you'd either need to be able to access the logs on the endpoint or the endpoint must be able to write to a remote share (in which case an endpoint should create its own subdirectory there).

Christian
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0 Jay Parmar over 7 years ago in reply to QC

Hi QC, thanks for that. As we are on Sophos Central, i'm looking at PowerShell to try and grab the SDUs.

psexec is not permitted in our environment unfortunately.
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0 Jay Parmar over 7 years ago in reply to QC

Hi QC, thanks for that. As we are on Sophos Central, i'm looking at PowerShell to try and grab the SDUs.

psexec is not permitted in our environment unfortunately.
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0 QC over 7 years ago in reply to Jay Parmar

Hello Jay Parmar,

psexec is just one option, in an AD environment the Task Scheduler is perhaps the weapon of choice.

Christian
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