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[Sophos Notification] Advisory for Sophos Central Admin customers with accounts in the US-EAST region are unable to log in to Central Administrator console

Hi Community,

Advisory for Sophos Central Admin customers with accounts in the US-EAST region. Sophos is aware of the inability to log into Central Admin for Customers in our US-EAST region. Our engineering team is working to restore service as quickly as possible. Please follow this KB article for continued updates.

Regards,

FloSupport | Community Support Engineer

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Haridoss Sreenivasan over 7 years ago

Hi All,

This has been resolved now and everything is back to normal.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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Michael Wilson over 7 years ago in reply to Haridoss Sreenivasan

I still cant login 9:48 pm Central
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MMA-IT over 7 years ago in reply to Haridoss Sreenivasan

We are still having issues connect via ADSync utility and also loading data in the cloud portal. Can you please advise?
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Haridoss Sreenivasan over 7 years ago in reply to MMA-IT

Hi MMA-IT

Please try clearing the cache and try logging in again.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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MMA-IT over 7 years ago in reply to Haridoss Sreenivasan

I am having the same problem on multiple systems and browsers. I can load the sub-estate console but no user/device data etc loads. My ADSync utility shows back end capacity errors when connecting to Sophos as per screenshot.
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Haridoss Sreenivasan over 7 years ago in reply to MMA-IT

Hi MMA-IT

Please try logging in now and confirm if it is working.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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MMA-IT over 7 years ago in reply to Haridoss Sreenivasan

Yes thanks, the console appears to be online again for now and ADSync connecting. A little annoying that the Sophos Status page has shown as no problems for the past 6 hours when we have multiple people and systems having this problem.
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Haridoss Sreenivasan over 7 years ago in reply to MMA-IT

Hi MMA-IT

Thank you for the update and sorry for the inconvenience. Will make sure that this never happens again.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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