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Up to 50 pc's reporting Missing: Sophos System Protection Service

Alwyn Jones

Over 50 pc's reporting Missing: Sophos System Protection Service in Sophos Console. But within Sophos Diagnostic showing as running and Green, but Autoupdate failing?

The SSP service is installed as a Windows service and can be stopped and restarted fine!

I can not remove Sophos as the Tamper protection password does not now work on these PC's. This has happened since last week's update.

I do have a support call logged but very slow at responding!!

Any ideas anyone?



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    Sophos does appear to have "broken" something in their updater/installer as I receive the exact same error code when trying to migrate endpoints from on premises to Central. Like Alwyn, it was working fine up until about a week or two ago.

    To workaround our issue I've been completely removing Endpoint and reinstalling it which then allows subsequent installs to complete successfully although not ideal when we have hundreds to migrate. This probably concurs with what jak said about something failing to be removed as part of the update/install process.

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    Sophos does appear to have "broken" something in their updater/installer as I receive the exact same error code when trying to migrate endpoints from on premises to Central. Like Alwyn, it was working fine up until about a week or two ago.

    To workaround our issue I've been completely removing Endpoint and reinstalling it which then allows subsequent installs to complete successfully although not ideal when we have hundreds to migrate. This probably concurs with what jak said about something failing to be removed as part of the update/install process.

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