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sophos central killing performance

lennie martin

Is any one else having major performance issues with sophos endpoint/intercept.

Our battery life has gone from 4+ hours to 1.25 at best since installing sophos  we get constant high cpu slow boot and login times

ie: normally 30 seconds boot to usable state now taking 3-5+mins

Remove sophos all goes back to normal

This is on top of the installation issues we have been having preventing roll out. now in week two of waiting for a response from a support ticket despite chasing up.



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  • Hi Lennie,

    I am sorry that you had this experience. Please DM the case details so that I can have a follow up to see what could be causing the issue. 

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • I'm currently running a trial of central and having the same issues with my laptop, another brand new laptop seems to be fine.

    I'd previously had UTM endpoint installed on it whereas the other machine hasn't.

    be interested to hear if you found a cause for the problem?!

  • in reply to steveatkinson

    I fixed my problem so thought I'd share.

    I found something odd in the event log (processor issue) and traced it back to the day I installed a firmware update on my Lenovo laptop to mitigate against Meltdown/Spectre issue with intel chips.  the firmware had since been withdrawn as it caused issues.  hadn't caused me any issues until I'd installed Sophos central (previously using Sophos utm endpoint)

    As soon as I reverted the bios everything started working normally.  

  • in reply to steveatkinson

    Thanks for your suggestion we also have lenovo laptops and one did have the withdrawn bios version.

    when you say you reverted do you mean to a previous version or updated to latest? as ours wont let us roll back

    so updated to latest but issue still present

     

    Thanks

  • in reply to lennie martin

    I had updated to the latest version available at the time (10th Jan) which Lenovo later withdrew.  the latest available one was then an earlier version although they have since released a new one again, I'm in 2 minds whether to update?!

    To enable rollback of firmware you need to go into the BIOS and change a setting to allow it, or at least I did.  If you have a search around you'll probably find yours are the same?

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