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Failed to install ntp64: unexpected error

Since the update last week we are seeing a bunch of these at multiple Central client sites.
Win 10 or Win7, all Pro, no home.
I haven't found any suggested course of action.

We are offsite IT, so any interaction with affected machines needs to be done with an onsite visit, or via an arranged remote support session.

Will an uninstall/reinstall correct this?
As far as I can tell, any Support tickets we enter just result in requests to run 97 different queries, parsing logs, adjusting registry entries, etc.
Should we just uninstall/reinstall and save the hours of time we can't bill the client for? 



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Parents Reply
  • If a component is failing to install there will be an install log.

    If AutoUpdate is installing the component it will be in \windows\temp\.

    If your're running the installer it is likely to be in %temp%.

    Can you share the failed install log?  Dragging it onto the text edit will attach it.

    Regards,

    Jak

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