This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Update installed previous version this morning

Hi,

Sophos Endpoint installed a previous version this morning via autoupdate. The version now installed is 10.7.6 VE3.70.2, the version installed before was 10.8.1 VE3.71.

Any information about this? Starting update process manually doesn't install a newer version now.

This thread was automatically locked due to age.

Parents

0 S1P over 7 years ago

Hello

Is anyone still seeing this issue?

I have a number of endpoints that are stuck at 10.7.6 VE3.70.2, and the bulk of endpoints are at 10.8.1 VE3.72.1.

I have a case #8169411 raised with Sophos, but we've had no luck so far.

Thanks.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 S1P over 7 years ago

Hello

Is anyone still seeing this issue?

I have a number of endpoints that are stuck at 10.7.6 VE3.70.2, and the bulk of endpoints are at 10.8.1 VE3.72.1.

I have a case #8169411 raised with Sophos, but we've had no luck so far.

Thanks.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Jelle over 7 years ago in reply to S1P

To me it seems to be a problem of the central management. The clients show the right (new) version, only in Sophos Central the older version is listed.

Maybe you can check and confirm?
Cancel
Vote Up 0 Vote Down

Cancel
0 S1P over 7 years ago in reply to Jelle

Hi Jelle

I think you're right. The endpoints all appear to be at the same version, even though Central is showing different versions.

I'll leave it with Sophos to investigate.

Thank you.
Cancel
Vote Up 0 Vote Down

Cancel

Update installed previous version this morning

Submitted a Tech Support Case lately from the Support Portal?