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PUA alert won't disappear.

Sophos flagged 2 PUAs, minerd.exe & cgminer-nogpu.exe on a computer on our network some months ago. It was unable to clean them so I removed them manually by uninstalling the software. I then acknowledged the alert on Sophos Central. The affected computer still says there is a threat detected both on the endpoint software and in Sophos Central. Sophos Central says "Malware or potentially unwanted applications in quarantine" in the status.

I have 2 machines like this and would like to get them cleared.

Thanks in advance, Tom.

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0 John Ehlendt over 6 years ago

Over a year later and over 1,300 views.......and no response to the question that obviously many appear to be searching an answer for. DId you ever find a solution, Tom? I'm still looking.....
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0 TomVivian over 6 years ago in reply to John Ehlendt

No, I'm afraid I didn't. :(
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0 Gowtham Mani over 6 years ago in reply to TomVivian

Hi Tom & John,

I Beleive that we have alternate community posts that deal with similar topics. Please check if the below posts help you in resolving the alert at the endpoint.

Running malware in quarantine or cleanup failure

Remote quarantine cleanup?

If none of the above suggestions works, you might have to clear the local events database to clear it or re-install the client. If you have a large number of clients in the network with the same issue I would request you to open a support ticket so that we have it investigated.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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PUA alert won't disappear.

Submitted a Tech Support Case lately from the Support Portal?