I am in the testing phase of migrating to Sophos Central, and have just started using the product. Can anyone tell me if this is normal for windows 7 machines or if I should be worried?
My Windows 7 Devices are all reporting an informational status that "Updating failed because WindowsCloudNextGen is missing" Windows 10 devices don't have this message. I can't tell of those are related.
The Update Agent = 10.7.6 VE3.70.2
Section of SophosUpdate.log:
2018-01-30T16:12:37.846Z [74680] INFO SourceSelector::getCandidateProxies No manually configured proxy.
2018-01-30T16:12:37.846Z [74680] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
2018-01-30T16:12:37.877Z [74952] WARN WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
2018-01-30T16:12:37.877Z [74680] INFO SourceSelector::evaluate Trying update location: dci.sophosupd.com/update with proxy: <direct; no proxy>
2018-01-30T16:12:38.205Z [74680] INFO SourceSelector::analyze Selected update location: dci.sophosupd.com/update with proxy: <direct; no proxy>
2018-01-30T16:12:38.610Z [74680] INFO SDDSDownloader::SyncInternal Username: REMOVED
2018-01-30T16:12:38.610Z [74680] INFO SDDSDownloader::SyncInternal Filename: REMOVED
2018-01-30T16:12:38.610Z [74680] INFO CacheEvaluator::Evaluate No update caches configured
2018-01-30T16:12:38.610Z [74680] INFO SDDSDownloader::SyncInternal Updating over HTTPS
2018-01-30T16:12:38.610Z [74680] INFO SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.com/update
2018-01-30T16:12:38.610Z [74680] INFO SDDSDownloader::SyncInternal Initial download: using bulk metadata
2018-01-30T16:12:38.610Z [74680] INFO SDDSDownloader::SyncInternal Manual install: ignoring bandwidth limit 256 Kbps
2018-01-30T16:12:38.610Z [74680] INFO SDDSDownloader::SyncInternal Delta compression enabled
2018-01-30T16:12:38.626Z [74680] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1
2018-01-30T16:12:38.688Z [74680] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1...
2018-01-30T16:12:39.734Z [74680] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1
2018-01-30T16:12:39.734Z [74680] ERROR SUL-Log [E81912] Product version not found. Product: WindowsCloudNextGen
2018-01-30T16:12:39.734Z [74680] ERROR SDDSDownloader::SyncInternal Product is missing: WindowsCloudNextGen
2018-01-30T16:12:39.749Z [74680] INFO UpdateLogic::SyncAndInstall Saving state.
2018-01-30T16:12:39.749Z [74680] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-01-30T16:12:39.749Z [74680] INFO UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
2018-01-30T16:12:39.749Z [74680] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>ProductMissing</ID><StringID>114</StringID><Sender>SophosUpdate</Sender><Insert>WindowsCloudNextGen</Insert></ErrorMessage><ReadableMessage>ERROR: Product missing: WindowsCloudNextGen</ReadableMessage></Config>
2018-01-30T16:12:39.749Z [74680] INFO WinMain SophosUpdate has completed with the result 6.
2018-01-30T16:12:39.749Z [74772] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>ProductMissing</ID><StringID>114</StringID><Sender>SophosUpdate</Sender><Insert>WindowsCloudNextGen</Insert></ErrorMessage><ReadableMessage>ERROR: Product missing: WindowsCloudNextGen</ReadableMessage></Config>
2018-01-30T16:12:39.749Z [74772] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-01-30T16:12:40.763Z [74772] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting
2018-01-30T16:12:40.763Z [74772] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
2018-01-30T16:12:40.779Z [74680] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
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