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Trouble with google based websites using Firefox

Josh Rogalski

I have a few users who have trouble with any google based website while using Firefox.  We suspect this is an issue with a specific setting in InterceptX but we can't pin it down.  The site loads sometimes, other times it breaks in the middle of using it (youtube).  Or won't load at all and just tries and tries (google.com and gmail.com).  This is extremely frustrating for our users who are affected.  Does anyone have any suggestions?  The only difference I can see is that on the machines affected the policy uses the "Beta" versions of the newest definitions.  I am unsure how to turn that off, and would gladly try if it meant fixing this irritating intermittent issue.

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  • +1

    Ok, after some investigation I found how to remove my machine from the "EAP" (Early Access Program).  To do so:

    1. log into Sophos Central and click your username at the top right corner
    2. from the drop down select "Early Access Program"
    3. From the next page click the "Manage" button under "New Endpoint Protection Features"
    4. From that screen simply remove the machine(s) in question
    5. Your machine will get the new definitions after a reboot

    I will test this out to see if it fixes the issue and report back.

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    I'm seeing this same problem too on a Macbook Pro running Bootcamp. I have found that while working remotely over VPN the problem does not occur. When I'm on the LAN where the heartbeat is active, the problem occurs repeatedly. I've tried cleaning up Firefox, turning off InterceptX for a period, changing which connection I'm using - nothing works. My suspicion is the heartbeat is having an effect since that is not present when my machine is off the LAN. We don't have EAP turned on.

    This problem does NOT occur while running MacOS and Firefox. It only occurs under Windows on the LAN.

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  • 0

    I'm seeing this same problem too on a Macbook Pro running Bootcamp. I have found that while working remotely over VPN the problem does not occur. When I'm on the LAN where the heartbeat is active, the problem occurs repeatedly. I've tried cleaning up Firefox, turning off InterceptX for a period, changing which connection I'm using - nothing works. My suspicion is the heartbeat is having an effect since that is not present when my machine is off the LAN. We don't have EAP turned on.

    This problem does NOT occur while running MacOS and Firefox. It only occurs under Windows on the LAN.

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