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WORRISOME: Sophos Anti-Virus Stops Working

hi over 10 years ago

Hi here,

Today my Sophos shut off without warning, and it has done this other times, too.

First off: why?

What can I do?

How can I know if Sophos is working properly?

Thank you so much for your help! I am an artist and consider Banksy's arrest symbolic: are artists safe anywhere??

-Hi

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0 ruckus over 10 years ago

drewb001 wrote:

I am trying to install the free tool from your website to try to fix an issue with On Access Scanning is disabled being grayed out. I am geting an error message and need to remove the existing sophos app. Can you tell me how to do this. I am running Yosemite. Thx

Installing the Home Edition over the top of an existing version of Home Edition will work fine. If you previously installed a version that isn't the Home Edition then see this thread...

http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

If you're still having problems see the thread below as there there are instructions for uninstalling - see the post that links off to the article with the removal tools...

http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271
:1019703

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Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
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0 ruckus over 10 years ago

drewb001 wrote:

I am trying to install the free tool from your website to try to fix an issue with On Access Scanning is disabled being grayed out. I am geting an error message and need to remove the existing sophos app. Can you tell me how to do this. I am running Yosemite. Thx

Installing the Home Edition over the top of an existing version of Home Edition will work fine. If you previously installed a version that isn't the Home Edition then see this thread...

http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

If you're still having problems see the thread below as there there are instructions for uninstalling - see the post that links off to the article with the removal tools...

http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271
:1019703

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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