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WORRISOME: Sophos Anti-Virus Stops Working

hi

Hi here,

Today my Sophos shut off without warning, and it has done this other times, too.

First off: why?

What can I do?

How can I know if Sophos is working properly?

Thank you so much for your help! I am an artist and consider Banksy's arrest symbolic: are artists safe anywhere??

-Hi

:1019595


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  • 0
    hi wrote:

    Today my Sophos shut off without warning, and it has done this other times, too.

    ...

    How can I know if Sophos is working properly?

    Hello,

    You'll need to be more specific with "shut off without warning" in order to provide any sort of useful information.

    There are a few things you can check to know whether the software is working as intended. First, check the Sophos Shield menu bar icon, it will tell you things like "Up to Date" or "On-Access Scanner is Disabled". Next check what processes are running using Activity Monitor (show All Processes, filter by Sophos) - there should be a number of them running. Also might want to check the logs using Console (check /Library/Logs/Sophos Anti-Virus.log as well as /var/log/install.log).

    :1019597

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • 0
    hi wrote:

    Today my Sophos shut off without warning, and it has done this other times, too.

    ...

    How can I know if Sophos is working properly?

    Hello,

    You'll need to be more specific with "shut off without warning" in order to provide any sort of useful information.

    There are a few things you can check to know whether the software is working as intended. First, check the Sophos Shield menu bar icon, it will tell you things like "Up to Date" or "On-Access Scanner is Disabled". Next check what processes are running using Activity Monitor (show All Processes, filter by Sophos) - there should be a number of them running. Also might want to check the logs using Console (check /Library/Logs/Sophos Anti-Virus.log as well as /var/log/install.log).

    :1019597

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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