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Can't uninstall Sophos v9 Home Edition for Mac

jvr

I installed Sophos v9 to try to fix a malware issue, but after running it a few times without any threats being detected, the issue remains. I decided to uninstall it and install another anti-virus program (Avast), and initially, deleted the Sophos app (to trash) and all Sophos System Files manually as I couldn't find an Uninstaller.  When I tried to install Avast, it said I still had Sophos installed.

So I re-installed Sophos v9, then found and ran Remove Sophos Anti-Virus, but it said "Removal failed. The software was not successfully removed".  The install.log file entry says:

Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallController.m:210] Force removing (null)
Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

Please help!  I'm running OSX 10.8.5 on a 2013 MacAir.  Reading through the posts, it looks like uninstalling Sophos isn't as straightforward as one would expect. I'm unfamiliar with how to run scripts. If that's what I need to do, could you please provide detailed info on how to do do this.

Cheers

Joanne

:1019533


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    Thanks. The Removal tool ran, and advised Sophos has been removed.  I've been able to install Avast so that's good.

    Final question is:  Sophos is still showing up in my Applications Folder. Shouldn't it have been deleted when the Removal tool ran?  Has it just been disabled rather than removed?

    Can you please advise how to remove Sophos and the Removal tool manually from my hard-drive?  Can I just move to trash any System files or Applicatio files containing Sophos in its name?  Are there any other types of files that I need to include?  (When I previously deleted System Files and Application files containing Sophos in their name, I still got a message that Sophos was still installed, so it looks like there are other types of files that are used by Sophos.)

    Once I have managed to remove all files, I'll happily mark this post as Solved.

    Cheers

    Joanne

    :1019779
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  • 0

    Thanks. The Removal tool ran, and advised Sophos has been removed.  I've been able to install Avast so that's good.

    Final question is:  Sophos is still showing up in my Applications Folder. Shouldn't it have been deleted when the Removal tool ran?  Has it just been disabled rather than removed?

    Can you please advise how to remove Sophos and the Removal tool manually from my hard-drive?  Can I just move to trash any System files or Applicatio files containing Sophos in its name?  Are there any other types of files that I need to include?  (When I previously deleted System Files and Application files containing Sophos in their name, I still got a message that Sophos was still installed, so it looks like there are other types of files that are used by Sophos.)

    Once I have managed to remove all files, I'll happily mark this post as Solved.

    Cheers

    Joanne

    :1019779
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