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Can't uninstall Sophos v9 Home Edition for Mac

jvr

I installed Sophos v9 to try to fix a malware issue, but after running it a few times without any threats being detected, the issue remains. I decided to uninstall it and install another anti-virus program (Avast), and initially, deleted the Sophos app (to trash) and all Sophos System Files manually as I couldn't find an Uninstaller.  When I tried to install Avast, it said I still had Sophos installed.

So I re-installed Sophos v9, then found and ran Remove Sophos Anti-Virus, but it said "Removal failed. The software was not successfully removed".  The install.log file entry says:

Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallController.m:210] Force removing (null)
Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

Please help!  I'm running OSX 10.8.5 on a 2013 MacAir.  Reading through the posts, it looks like uninstalling Sophos isn't as straightforward as one would expect. I'm unfamiliar with how to run scripts. If that's what I need to do, could you please provide detailed info on how to do do this.

Cheers

Joanne

:1019533


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    The file you originally downloaded has been updated.  Go to the article below, download the v9 tool from there, and run that freshly downloaded file - make sure you don't run the older version you may still have in your Downloads folder (you can right-click on the removal tool from your Downloads folder and check it's the '9.2.2' version.

    :1019729

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    The file you originally downloaded has been updated.  Go to the article below, download the v9 tool from there, and run that freshly downloaded file - make sure you don't run the older version you may still have in your Downloads folder (you can right-click on the removal tool from your Downloads folder and check it's the '9.2.2' version.

    :1019729

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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