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Can't uninstall Sophos v9 Home Edition for Mac

jvr

I installed Sophos v9 to try to fix a malware issue, but after running it a few times without any threats being detected, the issue remains. I decided to uninstall it and install another anti-virus program (Avast), and initially, deleted the Sophos app (to trash) and all Sophos System Files manually as I couldn't find an Uninstaller.  When I tried to install Avast, it said I still had Sophos installed.

So I re-installed Sophos v9, then found and ran Remove Sophos Anti-Virus, but it said "Removal failed. The software was not successfully removed".  The install.log file entry says:

Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallController.m:210] Force removing (null)
Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

Please help!  I'm running OSX 10.8.5 on a 2013 MacAir.  Reading through the posts, it looks like uninstalling Sophos isn't as straightforward as one would expect. I'm unfamiliar with how to run scripts. If that's what I need to do, could you please provide detailed info on how to do do this.

Cheers

Joanne

:1019533


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    jvr wrote:

    @bobcook , I cleared the install.log file immediately before running Remove Sophos AV and those were the only 2 lines that come up in install.log. I have run it again to test, and had the same result.

    We'll be updating the remove tool on the website tomorrow, should resolve this situation for you. Thanks for your continued patience.

    :1019657

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0
    jvr wrote:

    @bobcook , I cleared the install.log file immediately before running Remove Sophos AV and those were the only 2 lines that come up in install.log. I have run it again to test, and had the same result.

    We'll be updating the remove tool on the website tomorrow, should resolve this situation for you. Thanks for your continued patience.

    :1019657

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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