I installed Sophos v9 to try to fix a malware issue, but after running it a few times without any threats being detected, the issue remains. I decided to uninstall it and install another anti-virus program (Avast), and initially, deleted the Sophos app (to trash) and all Sophos System Files manually as I couldn't find an Uninstaller. When I tried to install Avast, it said I still had Sophos installed.
So I re-installed Sophos v9, then found and ran Remove Sophos Anti-Virus, but it said "Removal failed. The software was not successfully removed". The install.log file entry says:
Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallController.m:210] Force removing (null)
Oct 17 23:13:45 Joannes-MacBook-Air.local Sophos Installer[704]: [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.
Please help! I'm running OSX 10.8.5 on a 2013 MacAir. Reading through the posts, it looks like uninstalling Sophos isn't as straightforward as one would expect. I'm unfamiliar with how to run scripts. If that's what I need to do, could you please provide detailed info on how to do do this.
Cheers
Joanne
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